Previously I had a cPanel shared hosting plan where I could login to cPanel admin area using cpanel.example.com and also colud login to my webmail using webmail.example.com. But recently, I have bought another cPanel shared hosting plan where I can't enter to those two address. Both cpanel.example.com and webmail.example.com says "server IP address could not be found." and also says "DNS_PROBE_FINISHED_NXDOMAIN".

I have checked my cPanel's DNS Zone but there are no records of cpanel.example.com and webmail.example.com. And I think, the problem is with the DNS records.

Now, please tell me how to fix this problem. How can I use cpanel.example.com and webmail.example.com to login to cPanel and Webmail?

1 Answer 1


For webmail.example.com I think you can open it as example.com:2096 and in case of cpanel.example.com you can open it with example.com:2083

These are the general settings for cpanel by default Still if you have any issue let me know

  • yes I am currently using this way. but it would be more neat and clean if I could use those subdomain
    – user103268
    Sep 6, 2019 at 12:49
  • in fact, I had one with my previous hosting. I just can't remember what was the DNS records
    – user103268
    Sep 6, 2019 at 12:50

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