I am using CENTOS 6.7 x86_64 xenhvm and WHM 11.50.2 (build 0). I have no rules in my ModSecurity and no IP or region specific restrictions from htaccess. The DNS zone was also checked and seems to be correct.

Where else can I check to understand what can cause my site in specific country to redirect on cPanel default error page (/cgi-sys/defaultwebpage.cgi).

  • What countries do/don't work? Oct 6, 2015 at 9:09
  • I am checking now for Dublin (Ireland). Maybe in other country too.
    – Arman
    Oct 6, 2015 at 10:29
  • 1
    Sounds like a DNS issue... when did you last change your name servers or DNS A records? Oct 6, 2015 at 11:18
  • Over one year ago , but the problem is that I don't know how long the website isn't available in that country
    – Arman
    Oct 6, 2015 at 11:51
  • How you testing? VPN? Oct 6, 2015 at 12:16

1 Answer 1


This sounds like an issue with passing the domain name requested in the request header. The only reason why the default page will show is if the request header does not identify which domain name is being requested from the server, essentially as in if the user was putting the servers IP address directly into the browser address bar.

This does not sound like a DNS issue, rather it sounds like an issue in the request and communications stream. It is possible that either there is an issue with the end users machine or browser, or there is an issue with some upstream network which is malforming the request. Based on what you have stated this would not appear to be a DNS issue nor would it appear to be an issue on your end.

  • Thanks for your answer , yes it seems domain is missing or something else from request header, but how this was possible cant understand before finishing work on that project , so now I haven’t even possibility to test more to understand what exactly was wrong.
    – Arman
    Oct 17, 2016 at 7:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.