I am in the process of trying to verify a Let's Encrypt SSL cert on a clients Wordpress site hosted on 1and1. However, the file is apparently not found/fails to verify.

I have placed other files in the same directory (.well-known/acme-challenge/) and have the same issue - Wordpress returns:

The page you are looking for is temporarily unavailable. Please try again later.

Moving the files 1 directory up (.well-known/) makes them accessible to the outside world but the files have to be in the acme-challenge folder I believe.

I have checked permissions and the 2 directories share the same permission, owner, group etc.

Does anyone know what I've missed here?


  • Check the web server error log. May 22 '19 at 15:45
  • I don’t have access to any error logs that I can see. I have a logs folder within my users directory that contains access and ftp logs but that’s it.
    – hiauk
    May 22 '19 at 16:36
  • 1
    Since you are using 1&1 WordPress Hosting, you might be fighting with 1&1's specific server setup for WordPress. It's possible you will get the best answer from their support. May 22 '19 at 17:12
  • Yup, they don't allow it because they want you to buy an SSL cert from them and only them.
    – hiauk
    May 22 '19 at 17:49

You are not able to do this with 1&1 as they have made it so you can only use SSL certs you have purchased from them.


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