1

Let's say I have tracking set up on my website to capture traffic sources in GA.

If someone emails my site to a friend and they click on it, is this counted as an email source?

I know an email campaign delivered via a CMS would account for most email traffic, but how does this work when someone forwards an email with a link to your site?

1 Answer 1

1

If someone emails a link to a friend - the raw url like https://www.stitchfix.com/ - and the link is clicked, Google Analytics is unable to track the source.

Another twist is when you receive a marketing email containing a link like https://www.stitchfix.com/?ref=email. If this link is copied and shared with a friend over Slack or Skype, the tracking mechanism would record the friend's click as not coming from a chat application but coming from email due to the appended ref=email.

Lifewire.com has a good piece on HTTP Referrers (misspelled in spec as referer).

2
  • 1
    Typically if you want to track a link via parameters in Google Analytics you would use UTM parameters rather than the ref= parameter as you suggest. GA automatically knows how to track the UTM parameters built with their campaign URL builder tool Commented Jun 14, 2019 at 22:58
  • 1
    Agree with @StephenOstermiller. If you do not have these, and GA is unable to track the source, it falls into the "direct" bucket, which is like a catch-all
    – Rob T
    Commented Jul 16, 2019 at 19:36

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.