In my day job, I am a Digital Marketing Expert for FindLaw, a Thomson Reuters business. My part of the organization is focused on improving overall performance for our clients as well as staying abreast with industry changes and best practices.

Outside of my full time role at Thomson Reuters, I also blog, write and speak about digital marketing, customer experience and related topics.

In my past life as an entrepreneur and a consultant I have authored two books, spoken to hundreds of groups across the USA, Canada and in Europe and Asia Pacific. My business and management experience ranges from managing my own small business to being an executive director of a five-state regional non-profit as well as being on the leadership team of an $8 million service business and consulting with small, medium and large companies. I have published over 800 articles on topics like marketing, sales, social media, customer service and customer loyalty.

I live in the beautiful city of Burnsville. MN which is on the southern edge the Twin Cities metro area of Minneapolis and St. Paul.

Anything I write or share here is my own opinion, not that of my employer.