Hot answers tagged

5 votes
Accepted

Why is my email address appearing in my domain's DNS zone?

The email address is part of the SOA record. Its second value is the email address of the administrator. As a minimum, the zone file must specify the Start of Authority (SOA) record with the name ...
user avatar
  • 2,343
4 votes

How to edit /etc/hosts file on WHM/cPanel

It is perfectly acceptable to update /etc/hosts in cPanel/WHM. As a rule of thumb, incase of an update which may change the file (unlikely, cPanel doesn't tend to touch it after the initial install ...
user avatar
4 votes

How can I migrate Plesk to WHM efficiently

In WHM (v11.46) there is an option under Home » Transfers » Transfer Tool (in older version it was Copy an Account From Another Account). Here, under Advanced option, choose Remote Server Type: ...
user avatar
3 votes
Accepted

Why doesn't the PHP Configuration Editor show up in WHM?

If you are using a new WHM/CPANEL version with EasyApache4 you need to go: Software / MultiPHP INI editor.
user avatar
  • 56
3 votes

Error when pruning WHM backups sent offsite via FTP

The FTP server is a Windows Server 2012 machine. It was configured to use ms-dos style directory listings for FTP. ms-dos FTP listing are not compatible with the external backup transport in WHM. ...
user avatar
3 votes

Is "Legacy Backup" in WHM necessary when you're running out of space?

Firstly, if you are running out of disk space you potentially have more problems than legacy backups. As someone who has waited too long to upgrade a server, I urge you to handle it sooner rather ...
user avatar
  • 7,686
3 votes

Is "Legacy Backup" in WHM necessary when you're running out of space?

Your first screenshot answers to your question: cPanel & WHM will deprecate the Legacy Backup system in the near future. We strongly recommend that you upgrade to the new Backup system. As ...
user avatar
3 votes

How to transfer an SSL certificate from one cPanel account to another? Do I need to transfer it? I have WHM with the new account

I was able to transfer a certificate using WHM for the new account, making use of these instructions as a partial guide: https://www.interserver.net/tips/kb/transfer-ssl-certificate-cpanelwhm/ In ...
user avatar
3 votes

Is it possible to add 10 subdomains in a separate cPanel account from the main domain?

I would think this is possible, but perhaps not in the way you'd expect. example.com (the domain apex) would be the primary domain on Account#1 subdomain1.example.com would be the primary domain on ...
user avatar
  • 41.4k
3 votes
Accepted

How to fix a rogue DNS-IP mapping in WHM or cPanel?

Namecheap is the registrar, and my nameservers are set to ns1.bluehost.com and ns2.bluehost.com. But the DNS zone on the authoritative nameserver that the parent/registrar points to (at Bluehost and ...
user avatar
  • 41.4k
2 votes

Hosting email & web for domain on separate cpanel accounts

Sorry to say that to my knowledge this is only possible if you have two separate VPS with different IP addresses. As far as I know it is not possible to create two accounts in WHM with the same exact ...
user avatar
  • 361
2 votes
Accepted

WHM Root Password Stops Working

The problem seems to have been resolved. I was going through the logs and noticed the server was under constant root login attack. I have installed DenyHosts and denied SSH login with passwords. The ...
user avatar
2 votes

WHM Root Password Stops Working

You are right. This behavior is very similar when cPHulk Brute Force Protection blocks your IP address or the account. If only your IP address is blocked then it is easy to get access back by ...
user avatar
2 votes
Accepted

Identifying the file sending out spam email

I eventually found the hack by running a malicious code scanner from https://github.com/mikestowe/Malicious-Code-Scanner to detect the main causes of the hack. This detected 90% of all the flies that ...
user avatar
2 votes

What IP to use for a WHM/Cpanel site through Cloudflare for email fields?

Ok so for inbound mail you need to have your MX record set properly in your domain. This record tells anybody who wants to send you email where to send it. As you use WHM to handle your email you need ...
user avatar
  • 99
2 votes

Adding subdomain to another cPanel account

When cPanel adds a subdomain, it's a subdomain of the domain listed on the account. So, if account B has a primary domain of sub1.example.com, then it could only add domains like sub2.sub1.example.com....
user avatar
  • 635
2 votes
Accepted

Can I set memory limits on cpanel acounts

The only memory limitations currently supported are the ones that you have asked about. There is no way currently in cPanel to apply a memory limit on an account basis, only on a per script or per ...
user avatar
2 votes

DNS for a cPanel addon domain to resolve to a dedicated IP address?

I received this answer from CPanel This is not a feature that is supported in the WHM or cPanel frontend, however it is possible to change the ip address of an addon domain by manual editing. Here is ...
user avatar
  • 51
2 votes

How to delete a DNS record in WHM/cPanel "Edit DNS Zone" page?

Empty all the text fields for the record Change the Record Type back to "Select" Click Save at the bottom of the page
user avatar
2 votes

404 when accessing website from IP address on VPS

To access a cPanel powered website by its IP address: You must enable mod_userdir. You must either issue a dedicated IP address or you need to edit the virtual host file and include the IP address. ...
user avatar
  • 32.6k
2 votes
Accepted

Create multiple additional sites to cPanel without reducing CPU available to main site

There is no resource advantage to having multiple domains on the same cPanel account. Essentially, all that cPanel does is to modify the configuration of your various services. Once they are modified, ...
user avatar
  • 635
2 votes

how to modify virtualhost in WHM?

Cpanel/WHM does NOT support Ruby on Rails out the box, you need to provision the Ruby via mod_passenger profile under your EasyApache 4 and deploy each application from Cpanel Application Manager ...
user avatar
  • 552
2 votes
Accepted

Are cPanel backups enough to migrate to another hosting company, and can the WHM accounts be backed up as well?

The simple answer is yes. You can move a site or sites to another server using a cPanel backup file. The normal way to do this would be from WHM on the receiving server using the "Transfers" function, ...
user avatar
2 votes
Accepted

why I can't login to cPanel, shows error Maximum Users Exceeded?

That error means that the cPanel license has been suspended because the server has too many users. You can find out what kind of license you have by putting your server's IP into the following form: ...
user avatar
2 votes

CPanel Rearrange account can't find home2

I've contacted CPanel's support. The problem was you need to setup 2 variables in En WHM -> Server Configuration -> Basic WebHost Manager® Setup, HOMEMATCH and HOMEDIR I was changing just the ...
user avatar
2 votes

cPanel incorrectly identifying remote DNS server type

IMPORTANT: Make sure that you're running an up to date version of cPanel and cPanel DNSOnly. Specifically 88 or higher. There are a number of DNS Clustering defects that were fixed recently in 86. ...
user avatar
2 votes
Accepted

How to change the WHM/cPanel account setting for "Use the nameservers specified at the Domain’s Registrar" after a cPanel account is created?

Since you are using a cpanel server, you can change email routing (where your server routes email) cpanel > email > routing > remote mail server If MX is pointing to a remote server, one by-...
user avatar
  • 7,686
2 votes

WHM upload CA root certificate to validate Cloudflare certificates

When you are using a self-signed certificate, it is not supposed to be valid and it doesn't need to be valid. The only client that needs to trust it is Cloudflare. In fact, it might be desirable to ...
user avatar
1 vote

Some domains defaulting to first hosting package on WHM

If it displays the first hosting package on your server, maybe you can create a hosting package for a fictitious domain aaaaaaaaaaaaa.com and create what you wand as a holding page in the web space. ...
user avatar
  • 7,686
1 vote

404 when accessing website from IP address on VPS

For anyone having issues accessing cpanel accounts via IPADDRESS/~USERNAME -- I recently bought a new Gen 4 VPS from Godaddy (April 2020). I got 404 errors when I went to access new account. After I ...
user avatar

Only top scored, non community-wiki answers of a minimum length are eligible