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Questions tagged [customer-service]

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Is "contact" better than "contact us" or "contact me" for a contact link (leading to contact details)?

In many cases a web application's staff can slowly grow from one person to two or more persons and/or slowly grow back from two or more persons to one person. My problem This issue might be grasped ...
user avatar
1 vote
0 answers
22 views

Web Designer - Google Maps Creation Process on behalf of Customer [closed]

I hope I'm posting this on the right sub-site of SO. Anyway, the question is as follows. How do you guys handle the Google Maps registration process for customers? Now that Google Maps is no longer '...
SupaMonkey's user avatar
-1 votes
1 answer
53 views

Schema.org type for mobile carrier support

I have a page which is online chat support for users for a mobile carrier. I wanted to put Schema.org for this page, but was not sure what type of schema does this support page will have. Need to ...
OM The Eternity's user avatar
4 votes
2 answers
78 views

Is there a specific protocol or strategy to get more responsive support from a managed host? [closed]

I've been building websites since 1995, but I am not a full time developer. However, I have a habitual problem of finding good support from the hosting companies I choose. I get so frustrated I end up ...
Linda Wilson Wall's user avatar
0 votes
2 answers
104 views

Is it common practice to charge additionnal fees to customer for renewing his hosting plan? [closed]

I've made a website 2 years ago. The hosting plan needs to be renewed and the customer acknowledged that. Do people usually charge only the hosting/domain fees or do they get charge an additionnal ...
Jeff Noel's user avatar
  • 103
1 vote
2 answers
3k views

Is osTicket secure/private enough

I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their ...
Andy's user avatar
  • 157
6 votes
2 answers
288 views

User uses "mark as spam" to delete email

I want to ask, what would be the recommended procedure for dealing with users who used "mark as spam" button to just delete emails. Recently I have a user, who requested "password reset" email 3 ...
lulalala's user avatar
  • 738
1 vote
1 answer
36 views

Is ignoring clients data during an automatic upgrading acceptable?

I recently faced a deletion of my calendar and notes data inside a third party application ( Horde ) on my online space. When I told the web hosting provider they replied that they were doing an ...
A competent translator's user avatar
0 votes
1 answer
196 views

Reputable web host in mainland China? [duplicate]

Possible Duplicate: How to find web hosting that meets my requirements? We currently have a rather poorly set up Windows 2003 box with little to no support based in Shanghai; with no control ...
darren's user avatar
  • 1
0 votes
1 answer
53 views

Recommendations for Survey + Customer Engagement tool

We are currently trying out desk.com for a customer engagement tool. Now we want to create surveys for our customers but desk.com doesn't offer this ability nor do they integrate with any other ...
Piet's user avatar
  • 1
1 vote
1 answer
41 views

What would be the most efficient use of e-mail addresses for ecommerce [closed]

I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' ...
user18323's user avatar
0 votes
1 answer
83 views

Role of a domain registrar

Few months back I bought a domain name and started using it through custom domain feature of Google Blogger. Since then my site was unavailable several times with different error forms: A 'Not Found' ...
Chethan S.'s user avatar
5 votes
3 answers
255 views

What do big websites do about spam emails to the support department?

My website's support email address is starting to get a lot of spam emails to it, what do big companies do about this?
James T's user avatar
  • 153
1 vote
1 answer
6k views

Configuring osTicket to fetch mail from an email account

I'm trying to use osTicket to implement a ticketing system but I'm not able to fetch the mails from an email account even after configuring the host, port, user name and password.
techno's user avatar
  • 105
0 votes
0 answers
22 views

Need a good, free, light help desk package [duplicate]

Possible Duplicate: Helpdesk software I'm launching a new web site that needs a basic help-desk system-- something that will track ticket emails, keep a log, have some basic statistics and ...
Eric's user avatar
  • 847
2 votes
2 answers
291 views

Suggestions required to build an ECommerce Platform [closed]

For a prospective client we have to offer a solution to provide following system: CMS Order Management Shopping Cart CRM Helpdesk Accounting & Finance Custom Functions In order to save time and ...
Haris's user avatar
  • 151
0 votes
2 answers
94 views

What are the recommended minimum payment options on an e-commerce site?

I've recently released a site that presently integrates with PayPal for taking payments, this doesn't require you to hold a PayPal account as you can submit credit cards through the PayPal checkout ...
Mantorok's user avatar
  • 433
2 votes
2 answers
3k views

Requirements Gathering Form?

Do you use a standard form to gather requirements from a customer prior to making a website? If so what are the questions you ask? For example Purpose of Website: (sell products, reduce number of ...
Daveo's user avatar
  • 388
1 vote
1 answer
64 views

Metrics on Potential Website Overhaul

We are considering a drastic overhaul of our 5+ year old site - UI, structure, content, SEO, backend, etc. We are not ecommerce, we generate leads for a high cost product. We're aware of the obvious ...
willduder's user avatar
1 vote
2 answers
694 views

Open-source trouble ticket system

I would like to centralize the support of my many sites. I'm looking for a open source trouble ticket system which: 1) I can host it myself or it can be hosted by a third party (think Wordpress) 2) ...
Muad'Dib's user avatar
  • 196
1 vote
1 answer
77 views

web design quote wrong

What is the best way to make the customer happy after a wrongly calculated quote? I calculated some functions to about $280 when those functions are really simple. I thought they would have been ...
luqita's user avatar
  • 123
1 vote
1 answer
45 views

Looking for a support portal where users have a dedicated rep

I'm looking for a (hopefully) hosted app that would let me have my customers interact with customer support; but unlike Assistly or any of the million help desk apps out there, each user will have a ...
user avatar
1 vote
6 answers
296 views

Helpdesk software

I want to run a small business website which features helpdesk / customer support software, which includes ticket management, and possibly a knowledge base. Does anyone have any recommendations?
Steve's user avatar
  • 1,466
1 vote
1 answer
230 views

Suggest me a great customer support web application. Like Github support

I am looking for a customer service solution. Managed. Paying is not a problem. I like these two solution, and look the same to me: http://support.mongohq.com/ http://support.github.com/ Do you ...
Nerian's user avatar
  • 143
3 votes
3 answers
154 views

Aggregating customer service emails from multiple ecommerce sites for easy handling

For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service ...
nitbuntu's user avatar
  • 105
2 votes
1 answer
145 views

PHP framework or app for customer support / automated troubleshooting

I need to provide my customers a web help so that I can diagnose their issues. I was thinking about a tree questionnaire, where the leaf is either the response to the issue, or a "Please call the ...
user avatar
0 votes
2 answers
433 views

Suggestions for a Live chat software on websites for customer support?

Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be ...
Munish Goyal's user avatar
4 votes
2 answers
923 views

Providing a SERVICE versus a PRODUCT ?? client wants to know from designer

A client recently asked me this, looking at our portfolios: Does your company provide a service or a product? Me, as a designer who does not like to put things in boxes, then close them, and them ...
1 vote
3 answers
98 views

What are useful and proven ways to get good customers?

Some of the visitors on this website are consultants of various kinds, webmasters, SEO experts, web developers, web designers, content writers, you all rock! Can you share some unique ways of finding ...
2 votes
1 answer
295 views

Hostmonster can't change domains around?

(question imported from https://superuser.com/q/204439/53847 ) Horrible title, but I couldn't think of a succinct way to summarize it to fit. I have HostMonster for my web hosting. I have several ...
loneboat's user avatar
  • 123
8 votes
9 answers
1k views

Live chat solutions [closed]

What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk ...
Lèse majesté's user avatar