I'm having trouble moving the DNS for a site. We migrated our site from a shared-hosting server to a virtual private server (VPS). The custom name server for the VPS account has been running domains properly for two years. But now it won't resolve for the domain of the site we migrated.
The hosting company and our registrar keep pointing fingers at each other and won't fix whatever the issue is.
I know very little about DNS and have just relied the records the host adds to VPS when we migrate a domain -- or the Add DNS Zone feature in the accounts WHM dashboard.
I've tried to compare the DNS records of the newly migrated site to the records for the domain that ARE resolving from the same custom name server. Here's what I've found:
The new, non-resolving domain has a record that none of the working domains have: test 14400 IN A (ip address)
All but one of the working domains have the following records that the non-resolving domain doesn't have: autoconfig 14400 IN A (ip address) autodiscover 14400 IN A (ip address) _autodiscover._tcp 14400 IN SRV 0 0 443 cpanel.maildiscovery.net.
The one working domain that doesn't have the above records has: ftp 14400 IN A (ip address) default_domainkey 14400 IN TXT (long character string)
Can anyone tell me what's going on? Do I need to add autoconfig, autodiscover and _autodiscover._tcp to the domain that's not working?