2

So I have a WHM that was configured to have the following NS.

ns1.domain-old.com
ns2.domain-old.com

However the domain-old.com domain got expired and is already in the open market. Therefore I asked the WHM support to change my nameserver to my new domain called domain-new.com that I purchased on Godaddy. The support told be that they are already changed the NS to ns1.domain-new.com and ns2.domain-new.com. Unfortunately, when I tried to change the NS on Godaddy I keep getting this message.

Nameserver Actions

ns1.domain-new.com

Unavailable

ns2.domain-new.com

Unavailable

The data provided cannot be used, please correct it and resubmit your request.

Oh and the domain-new.com Cpanel is on WHM too.

UPDATE: Godaddy DNS settings enter image description here

Update 1:

Alright, the reason I am creating ns1 and ns2 is we are a hosting reseller for our web development client. The previous NS got expired and already in the open market. Since we have our company domain hosted as well in our Cpanel I asked our hosting provider to change the old NS's to a new NS using our company domain. However, I haven't done any setup aside from what our hosting provider did in WHM which is they just changed the NS to the domain I provided.

Currently (for domain-new.com) in my Godaddy I am using the NS's of Cloudflare. Which also adds additional complexity and confusion to me on how to achieve what we need.

Update 2:

To give a full picture of my setup and what I wanted to achieve.

In WHM I have.

  1. domain-client-1.com
  2. domain-client-2.com
  3. domain-client-3.com
  4. domain-client-4.com
  5. domain-client-5.com
  6. domain-new.com (our company address)

Now these domains below are registered to different domain provider.

  1. domain-client-1.com
  2. domain-client-2.com
  3. domain-client-3.com
  4. domain-client-4.com
  5. domain-client-5.com

And right now the above 5 domains are all down since all of them are using ns1.domain-old.com and ns2.domain-old.com.

The problem is what should be the solution to this problem since the domain-old.com is already in the open market and I don't want to require it again.

So the solution I came through is to change the nameservers configured in our WHM. Unfortunately, changing nameservers in WHM seems not enough and requires additional steps which is I am not sure at this moment.

As mentioned in Update 2 domain-new.com is using Cloudflare nameservers.

Now back to the question, how can I make the 5 domains mentioned above to run again? They require nameservers which currently the ns1.domain-new.com and ns2.domain-new.com are both not working.

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9
  • How long have you waited for new-domain.com?? When was it registered and set-up? – closetnoc Aug 26 '16 at 3:44
  • It is registered almost a year. – Gulok Aug 26 '16 at 4:02
  • Actually I am using that domain as our company website address. – Gulok Aug 26 '16 at 4:03
  • 1
    Does ns1 and ns2.new-domain.com exist? For how long? Who is the SOA for new-domain.com? – closetnoc Aug 26 '16 at 4:07
  • 1
    Without knowing the actual sequence of steps taken, it sounds like you haven't created nameservers for your domain name in GoDaddy yet, so they're not resolving to your WHM hosting account. You can confirm this by doing a nameserver WHOIS check here (e.g., select Nameserver and enter ns1.domain-new.com). If that's the case, create them and then add them as custom nameservers. – dan♦ Aug 26 '16 at 5:00
1

You will need to change your name servers from custom back to default.

Then compare your DNS records with the ones added by CloudFlare. If you did that, you can find any missing DNS records in CloudFlare that you must add first, then you can change these in Godaddy and have CloudFlare scan the DNS for your domain again. Then finally change the name servers back to the custom ones from CloudFlare:

enter image description here

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