I have a CPanel reseller account, and I want to suspend a site because it was hacked, but I want to know if will be available to site owner to restore it.

2 Answers 2


When suspending a cPanel account, it will fully lock down the account... it prevents login into cPanel, SQL, Mail and all other services, crons and processes. The account can then only be restored via the Reseller administrator.

CKB What happens when you suspend an account?

The system uses the passwd -l command to lock the account's /etc/shadow password file. This command prepends the account's passwords with two exclamation marks (!!). The following list includes some of the effects that this action causes:

- The user cannot log in to their cPanel account.
- The account's database users cannot log in to their databases.
- The suspended account's password cannot change.

Simon is right about what access they won't have.

I find the best way to handle a situation like this is to change the document root to something like /public_html/temp and then unsuspend the account for a negotiated length of time e.g. 48 hours


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.