A customer cannot access a file that I put online for him, or the folder that it is in.
Requests for both the folder (/bastide) and the file (/bastide/coupon%20d'engagement.pdf) return 404 errors.
I can visit both myself without any problems. The site is hosted on a Linode server in Frankfurt.
The site is a simple page with some graphic design projects for a client at pub.biotinel.fr
My .htaccess contains:
options +indexes indexoptions +fancyindexing indexoptions +xhtml indexoptions +suppresshtmlpreamble indexoptions +scanhtmltitles indexoptions +descriptionwidth=300 indexoptions +namewidth=100 indexoptions +htmltable serversignature off directoryindex aucun.htm errordocument 404 /404.htm
The problem is that some files that I added on May 18th (six days ago) are still not visible to the customer -- either on his computer or on his phone.
Specifically the folder /bastide is not showing up.
I have tried renaming various elements in the directory with the client on the phone. I see the changes in real time but the client does not.
Could it be that his DNS servers (Orange, in France) are not updating often enough?