0

I have a custom report set in Google Analytics and when I view the metrics via Country, it's telling me the lowest page views didn't have any sessions but a small number of page views. I'm trying to get my head around sessions are really entrances, but I can't see how this applies when viewing by country? The custom report only tracks users who are logged in to my site and not the register/sign in page.

enter image description here

  • It's worth noting that entrances don't necessarily need to be sessions if your first hit isn't a pageview hit but rather something else like an event hit. In this case you would have incremented your sessions, but not the entrances. – nyuen May 19 '16 at 13:57
1

The official Analytics documentation states "Sessions is incremented on, and associated with, the first hit of the session."

Since you said you only track users who are logged in to your site, I imagine that is due to users who come to your site and still have to log in. The session metric is incremented when they hit your site. I guess after loging into their accounts they are redirected to a new page (which is when your custom reports starts to count), where the session is not counted again.

Example:

  1. User lands on the login page of your domain (session = 1)
  2. Users logs in and gets redirected (session = 0)
  3. User continues to navigate multiple pages (session = 0)

Only steps 2. and 3. are covered by your custom report, hence you have 0 sessions. On the other hand, users coming to your site that are still logged in will increment the session metric in your report.

This is what I can think of without any given other information. Adding the Unique Pageviews metric might help to narrow down your problem.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.