I had a shared hosting on my service provider. Since last 6 months everything was going fine. But recently after some server problems, that halted services for many days and restored back, I am no longer able to access and test my files using http. I have to use https instead. With https, there is a known problem of certificate error on browser, that I want to avoid.

When I asked the customer support, they refused to help, saying that they cannot assure http for a shared hosting. And I must go for dedicated hosting. Or will need to purchase a domain name.

Before going to enquire any further, I wanted to know, if the customer support is giving the right information ?

  • 1
    I was hoping for a good response for you. I have no idea what to offer at this point other than changing hosts which may be a bit too extreme unless their tech support has really disappointed you. It seems to me that you have a valid concern that your host can help you solve. I had up-voted earlier hoping that would help get your question some attention. I hope you get some ideas soon. Cheers!! – closetnoc Feb 22 '16 at 19:26
  • known certificate error via https and support cannot assure http, sounds like the recipe for changing hosting providers. – user2320464 Feb 22 '16 at 21:00
  • Why are you getting browser errors for the cert? If it's something related to your end, and you're on XP, try using Firefox instead. It may work. If it's something related to their end, consider a different host ;) – dhaupin Mar 30 '16 at 14:17
  • Undoubtedly it's from their side. Yes, changing the host is the ultimate option. But I did not expect this from a service provider like godaddy.. Also, changing the hosting means loosing all my remaining money I had invested in the plan which is not refundable for the plan I opted for. – Vishwas Mar 31 '16 at 20:06

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