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I am looking for a customer service solution. Managed. Paying is not a problem.

I like these two solution, and look the same to me:

http://support.mongohq.com/

http://support.github.com/

Do you know what are they using?

Can you provide a different and better alternative?

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Both your examples above use Tender from a company called entp. You could also try Zendesk which is used by companies such as Twitter. If you wanted to go down the more community route, you could use Get Satisfaction.

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  • Great suggestions. Another support system that is more social-network-based is Assistly. Feb 11, 2011 at 15:31
  • We are also working on a cheaper Zendesk alternative, check it out Jitbit Helpdesk Disclaimer: I'm involved with the project
    – Alex
    Mar 7, 2018 at 19:34

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