Update: As of Oct 21, 8AM EST, it's still down. I'll call Rackspace again
My web server is hosted by Rackspace Mycloud and today Oct 20, 2015 there is an unexpected outage. I have Rackspace's $11/month option. All my files are on that server, which I can't access. So there is not much I can do right now for the downtime this time. What can I do to keep my website up for my users when my server hosting is down again in the future?
Should I duplicate my web directory into another hosting company? Should I buy something in Rackspace that doesn't have downtime? Something that doesn't cost a lot of money would be the best because it's a small site. This is my first time encountering this problem so please let me know all the different options. Thanks!
Btw, I called and Rackspace says that they're working on live upgrades for everyone in the future so that there won't be problems like this in the future when live upgrade is set up for me as well. Some people already have it so they don't experience this downtime. Unfortunately I'm not one of them yet.
This is from status.rackspace.com:
Cloud Servers (First Generation) Issues
Tuesday Oct 20, 2015
Resolved: Cloud Servers | FirstGen to NextGen Migration Connectivity Issues | ORD 03:38 PM EDT 10/20/15 Our Cloud engineers have continued monitoring the environment, and confirmed impact is resolved from this issue. A small subset of customers with custom configurations may continue to experience network degradation. Customers that remain impacted by this issue are advised to contact our support teams for further assistance.
We appreciate your patience as we worked to resolve this issue. If you have any further questions, please contact a member of your support team. 11:28 AM EDT 10/20/15 Cloud engineers have resolved impact to a significant portion of customer instances affected by this issue. Teams are investigating a subset of customers experiencing residual impact, and are identifying a path moving forward to remediate impact to the remaining instances. During this time, a small subset of customers may continue to experience network connectivity degradation or failures.
We appreciate your patience as we work to resolve this issue. If you have any further questions, please contact a member of your support team. 10:19 AM EDT 10/20/15 Cloud engineers are continuing work to resolve network connectivity issues for a subset of recently migrated customers in ORD1. During this time, a subset of customers migrated from FirstGen to NextGen Cloud Servers may experience a loss of network connectivity. The next update will be provided at 10:30 CDT or sooner if significant changes occur. 08:25 AM EDT 10/20/15 Cloud engineers are continuing to troubleshoot network connectivity issues on a small subset of affected instances at this time. During this time, a portion of migrated FirstGen Cloud Servers in the ORD region will continue to experience a loss of network connectivity. Additional updates will be provided as new information becomes available.If you have further questions, please contact a member of your support team. 04:56 AM EDT 10/20/15 Cloud engineers are continuing to deploy the fix for this issue to a subset of affected hosts at this time. During this time, a portion of migrated FirstGen Cloud Servers in the ORD region will continue to experience a loss of network connectivity. Additional updates will be provided as new information becomes available.If you have further questions, please contact a member of your support team.