My GoDaddy account was stolen and the hacker had its combined email and pin code changed. I submitted the regain access form via
changeupdate.com. In addition, I emailed
email@example.com to explain myself clearly with sufficient documents.
However, the change team asked me to cancel the protected registration. I didn't do as they requested for the simple reason that once I cancel the protected registration, the hacker might transfer my domains away. Therefore, I replied back to ask the reason and restated that I just want to retrieve my GoDaddy account, instead of cancelling the protected registration. Since then on, I have't received any more responses from them.
I also contacted their customer office via online chat and phone, but there's nothing they can do for me due since I don't have the PIN code (it was modified by the hacker).
What should I do to retrieve my GoDaddy account?