Domain.NET is hosted at Network Solutions (no comments, please; not my choice) and domain.COM is hosted at Blue Host (same). Email accounts at .NET have been used for years; email accounts at .COM have recently been set up and users were instructed to add .COM email accounts to email clients, while retaining .NET accounts, so they should be receiving emails both .NET and .COM accounts in their email clients across all devices.
Ideally, we would do a global forward of .NET email to corresponding .COM and all would be right in the world. But. There's always a but ... that doesn't seem to be an option or I can find the how for that solution.
Network Solutions account doesn't have either cPanel or Plesk access (basic hosting account) and support is, simply, useless. I could change everyone's passwords and then access NS webmail for each individual to do the forwards. Every user has multiple devices which will throw errors the second I change the passwords. (And these people are not ever all available at the same time for an email sync party.)
Client desires (reasonably):
- No email downtime
- No user intervention for the forwards
- No loss of data
Blue Host will let me do an addon domain, and I could gain control by doing that. And that may be my only option. I have a concern, however, if any of the .NET email accounts were set to leave emails on the server, this may be a loss of historical data.
I do understand that I can redirect NS email to BH by adding an A Mail record with the proper IP and point the MX record to .COM, but ... then what? How does Blue Host know what to do with the mail? It doesn't seem to resolve my problem.
So ... I'm either being very, very blonde or completely overthinking this (I've spent hours looking for a workaround to NS's lack of access). One thing I know: I can't possibly be the first person to ever need to do something like this. Yet I can't seem to find an answer.
I've spent hours on these boards the past few years and always find great solutions. I am confident many of you are far more knowledgeable than I -- if you can help, but I would be eternally grateful!