I have some problems, and I think that it's related to DNS Records.

I can't open my website by www. or access any sub-domain.

These are my DNS settings:

 example.de.        14400   IN  A   **.***.***.***  
 mail.example.de.   14400   IN  CNAME   example.de  
 www.example.de.    14400   IN  CNAME   example.de  
 ftp.example.de.    14400   IN  CNAME   example.de  
 *.example.de.      14400   IN  A   **.***.***.***   
 ns1.example.de.    14400   IN  A   **.***.***.***  
 ns2.example.de.    14400   IN  A   **.***.***.***

And when I do a DNS lookup, I get the following:

Type    Host        Class   TTL     Data
A       example.de  IN      21599   ip = **.***.***.***
NS      example.de  IN      21599   target = irdns.earth.orderbox-dns.com
NS      example.de  IN      21599   target = irdns.mars.orderbox-dns.com
NS      example.de  IN      21599   target = irdns.mercury.orderbox-dns.com
NS      example.de  IN      21599   target = irdns.venus.orderbox-dns.com
SOA     example.de  IN      7199    mname = irdns.mercury.orderbox-dns.com
                                    rname = example.mail.com
                                    serial = 2015081203
                                    refresh = 7200
                                    retry = 7200
                                    expire = 172800
                                    minimum-ttl = 38400

**.***.***.*** is my server IP.

The problem is just on .de; I have used the same settings on my other domain, and everything is fine.

My server is Apache, and it has cPanel for management.

  • And if you do a DNS lookup on www.example.de?
    – MrWhite
    Aug 15 '15 at 9:49
  • @w3d just returns A www.cleefchat.de IN 21599 ip =
    – Nabi
    Aug 15 '15 at 9:54
  • @w3d is not my server ip, please help
    – Nabi
    Aug 15 '15 at 11:36
  • You seem to have 2 A records for example.com pointing to different IP addresses? One of which is the IP address mentioned above. (?)
    – MrWhite
    Aug 15 '15 at 15:35
  • @w3d ohh yes, sometimes even i get two A record without www.!! what must i do ?
    – Nabi
    Aug 15 '15 at 20:32

You seem to have 2 A records for example.com pointing to very different IP addresses, one of which is the one that www.example.com resolves to (which is the wrong one). My guess is that it's picking the first one that it finds!?

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