On our web site, we have numerous Acrobat PDF forms. When users click on those forms, if they are using Google Chrome, they get this message:
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
You can upgrade to the latest version of Acrobat Reader for Windows, Mac, or Linux by visiting http://www.adobe.com/products/acrobat/readstep2.html.
I know what the problem is. Chrome has a built-in PDF viewer which doesn't support the necessary features of these PDF forms (created, I think, using Adobe LiveCycle). The user can manually download the file, then use Acrobat Reader to open it (thus bypassing Chrome's PDF viewer).
We regularly get contacted by users complaining that our forms won't open. We then have to explain to them that it's caused by Chrome's built-in PDF viewer and that they need to download the file, etc.
Is there a way we can avoid this problem? I'm thinking either:
- a way to change the text of the "Please wait" message to explain to the user that they need to save the PDF and open it outside of Chrome; or
- a way we can force Chrome to not use its built-in PDF viewer to display our forms.
Just to clarify, I am not asking "how do I as an end user avoid this problem". I know that the end user can disable the PDF viewer, for example. I'm not the end user, so I have no access to their Chrome browser. All I have access to is our web server and the PDF files we're trying to serve up.