okay, so, here's the sitch...
please understand that this has been working perfectly for many months, and NOTHING about our code has changed!
i discovered a few weeks ago that the emails had stopped coming thru. after some investigation, i discovered that every email sent to the email address that phpmailer/mandrill sends the form submissions to, bounces back... no mater what.
so after some time communicating with our server admin, i found out that a few weeks ago, a different account on the server was compromised & used to send out a bunch of spam; and thus the server IP address was put on several of the big internet blacklist lists.
the server admin has fixed the vulnerability in that other account and is attempting to get the server UNblacklisted - but that process is taking FOREVER!
unfortunately, due to finances & other circumstances, i do not have the option of moving our website to a different server at this time.
what i'm confused about is...
- since our website & the phpmailer script is using a Mandrill account, and mandrill smtp settings, then why wouldn't the emails be able to hit the Mandrill server to be sent out?
- in looking at the Mandrill logs AND after consulting a Mandrill tek support person, phpmailer submissions are not even reaching Mandrill anymore, as they used to. so how does that process really work (in simply laymen's terms please)?
so my question is...
- so just because the site & phpmailer script reside/hosted on a server whos ip address is email blacklisted, that means ANY submissions being sent out from that will be blocked? even tho we are not using the email services from this server?
- is there a workaround to this situation to be able to get these emails to go thru whilst remaining on this server?
if anybody could throw some advice/thoughts/tips/tricks my in simple layman's terms, i'd really appreciate it.