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I had a website at example.com. I created another website (example.hotelrunner.com) using HotelRunner and changed domains. I did that by changing the A records and CNAME at Netfirms.

Now example.com does not resolve to my new website. Only adding a www will allow it to resolve.

I was told that in order to activate my domain on HotelRunner, I need to replace my existing A records with the following IP addresses:

 - 54.246.128.54
 - 54.246.128.245

And also applied the following CNAME change:

Hostname-www
Value/target-app.hotelrunner.com

All I want is to be able to reach my website at example.com, I can already access it at www.example.com.

Here is a screenshot of the CNAME record at Netfirms:

CNAME

And here is a screenshot of the A record:

A records

The server type is Apache.

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    Did you try to contact your hosting provider? they can fix it very quickly. Commented Apr 10, 2015 at 3:20
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    Your domain name should have an A record with an IP address. Your www should be a CNAME pointing www.pereybereapartments.com to pereybereapartments.com. I will have to edit out your domain name from the question to help keep it open for you. I was not able to do a dig and see your DNS records so I cannot give specifics on what is wrong. I would help to know specifically what you changed from -> to. Do the best you can and edit your question so that we can help you.
    – closetnoc
    Commented Apr 10, 2015 at 3:21
  • Okay. This appears to be a different scenario than the norm. Try creating another CNAME that points your domain name (without www) to app.hotelrunner.com.
    – closetnoc
    Commented Apr 10, 2015 at 5:31
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    @closetnoc nevermind the solution you provided earlier works.thank you so much.i just had to be patient. Commented Apr 10, 2015 at 6:04
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    Great!! I am so glad. Now you can go make some money. Cheers my friend!
    – closetnoc
    Commented Apr 10, 2015 at 6:06

1 Answer 1

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Okay the issue with your configuration here is that the host field should be empty and the points to field should have the IP address in it. An empty host field indicates the domain apex. Put another way your configuration should be...

       IN       A      54.246.128.54
       IN       A      54.246.128.245
www    IN     CNAME    target-app.hotelrunner.com

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