1

I have created a goal in GA which tracks when someone visits the signup page for an application - it works fine.

However, in itself that doesn't really help as I want to know if they actually sign up so I created a new goal to the application home page with a required step of the signup page as below:

enter image description here

The problem is that when I look at my Goal URL's for example it is showing the wrong number - it shows 792 created accounts today when, in fact there were 8.

Further when I look at Reverse Goal path and filter to the exact URL for the application, it shows me 778 where the Goal Previous Step 1 was (entrance) and Step 2 and 3 are (not set). I assume this means they did not visit the signup page hence they shouldn't trigger the goal.

I only want the goal to register if they go to /signup and then go to /application - if they arrive at /application any other way then it should not register.

Have I set this up correctly and can I do what I want?

Improve this question

1 Answer 1

Reset to default
1

Visiting a Sign Up Page and Creating an Account is not really the same thing. Have you thought about setting up a 3rd page where the user will be redirected to after they finish signing up for the account? That will give you the right numbers.

Step 1 - User Goes to /application

Step 2 - User Goes from /application to Sign Up page

Step 3 - User is Redirected to a confirmation page after the account is created

So if 100 people went to Step 1 and from there 50 visited the Sign Up page and 5 of them created an account...your conversion rate is 5%.

You can also setup additions steps to track form abandonment rate if your form is long.

Improve this answer
3
  • This is what I am trying to do above - the user goes to /signup to create an account but that, in itself, does not mean they actually signed up however once they do signup they then are redirected to /application. The problem is existing members go to /application hence why I thought the funnel would only show me those who went to /signup and then went to /application but it is not. I do not want to add another page to the signup process though I guess I could add a url parameter which is only set on first login after signup but I don't think I should have to with funnels
    – bhttoan
    Commented Jan 7, 2015 at 20:01
  • Got it. Well then why don't you setup you funnel in reverse? Sign Up Page to Application. I assume that your registered users would not be visiting the sign up form. Still, the only way to make sure that the numbers are accurate is by adding a page that only users that just registered can visit.
    – dasickle
    Commented Jan 7, 2015 at 20:56
  • I had assumed that the ultimate destination (/application) went into destination and then the steps leading there into funnel - is it the other way around?
    – bhttoan
    Commented Jan 7, 2015 at 21:05

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.