I have a a Google Analytics goal and funnel questions that I cannot work out. It is for a vehicle rental booking website.
I need to work out how to create a funnel that tracks correctly through a number of steps. I presume I would do so using the funnel tool.
Basically, the goal funnel is like this:
ssl/NAME/webstep1.asp
(first page of the booking form, put in basic details about date, location etc)ssl/NAME/webstep2.asp
(pick the type of car you want)ssl/NAME/webstep3.asp
(pick any extras you want)ssl/NAME/webstep4.asp
(confirm quote and add personal info)ssl/NAME/webstep5.asp
(pay - this is in a popup window)ssl/NAME/webstep6.asp
(completed booking)
So the destination page is ssl/NAME/webstep6.asp
All of these URLs can have parameters after them, such as /ssl/NAME/webstep2.asp?refid=&URL=
I want to be able to see:
- Number of successful completions, i.e. who winds up on
webstep6.asp
- How many people are leaving the funnel at any given step
- Conversion rate of the funnel
In the Goal setup area of Google Analytics how would I configure this goal correctly.
NB - The booking system is also on a separate domain to the vehicle rental site itself. Basically users go off to a 3rd party site to book. So car site is carhiresexample.com, and the booking system is something like secure.carhiresystem.com/ssl/NAME/webstep1.asp
I have tried setting something up and it does seem to result in a plausible sounding conversion rate (3% overall for site, 10% funnel conversion) but the stats don't match up. For example, in the past week, according to the goal overview I had 431 conversions ... but when I look at the funnel visualization it says on 71 made it to webstep6.asp