So there is this .com USA based domain set up wrong and is dumping traffic onto our DNS. This domain is privatized with namecheap whois masking, and since it's wrong routing, I can't send emails through the methods they provide. The owner is an elderly gentleman and doesn't even reply to mails sent to his gmail (which I had to sleuth). His name is too broad to find a phone or address.
How do I get ahold of this guy? Namecheap is being totally amateur claiming its not an abuse issue, they can't help, this and that, keep telling me to email even though it's broken. I have gone as far as sending a mail right to the CEO -- no go. They claim "they don't offer phone numbers as a method to contact an owner". It's like the twilight zone run by a bunch of kids over there at Namecheap. Can I go above them somehow to get this point of contact such as phone number?