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I use the billing system WHMCS to automatically send invoices and use it's auto-setup functions. My control panel is cPanel/WHM. I use NetEarthOne to resell domains. cPanel/WHM and NetEarthOne are both fully compatible with WHMCS.

I asked my host:

If a user buys a hosting package and a domain name, what are the standard DNS records? Does the client have to set them up manually?

They didn't understand that, so I asked:

If a user buys hosting package + domain name, do they have to setup the domain name to point to the hosting package manually?

They said:

If you use some billing system like WHMCS, the account for this order should be created automatically as well as DNS zone for this domain. No need to make any additional changes.

I replied:

Interesting to know. Yes, I'm using WHMCS. I don't need to setup something in LogicBoxes or something?

(LogicBoxes is the control panel for NetEarthOne and several other registrars such as ResellerClub)

They said:

No, you do not need to do this.

Could someone please confirm this?

  • If you are struggling to communicate with them why are you wasting your time on them? – Simon Hayter Sep 10 '14 at 19:52
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    create a test account, see what happens – Steve Sep 10 '14 at 21:48
  • @bybe ? I'm happy with their support. – William Edwards Sep 11 '14 at 12:29
  • @Steve I actually should, but I can't test a domain for free. – William Edwards Sep 11 '14 at 12:31
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    Yep, sometimes it takes a while for that "aha" moment! :o) – Steve Dec 12 '14 at 20:33
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As long as your installation of WHMCS is configured to with both the server (cPanel/WHM) and your domain name registrar, I can confirm that you do not need to create any DNS records - WHMCS will create this automatically upon domain name registration.

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