I have an image using the secure protocol (https://) but the image is being called insecurely from our homepage using the protocol (http://) - How is this possible? Our SSL Certificate is installed correctly & our Secure Padlock Icon will not show because of this. Thank you!

(Secure) As found in the source code: https://shopcandelabra.com/skin/frontend/default/candelabra/images/virtualtour.jpg

(Insecure) What the homepage is calling: http://shopcandelabra.com/skin/frontend/default/candelabra/images/virtualtour.jpg

  • Please edit your question to include the HTML code that loads this image.
    – John Conde
    Jul 9, 2014 at 14:56
  • Is magento897.com your real domain name? It doesn't appear to be registered or have DNS associated with it. Whois: No match for "MAGENTO897.COM". ping: ping: unknown host magento897.com. Jul 9, 2014 at 15:38
  • You may want to double-check the link to the image for HTTPS. This seems to be the primary reason I see for your issue. We have all made this mistake! If your link is correct, please let us know so that we can give a better answer.
    – closetnoc
    Jul 9, 2014 at 15:45
  • I corrected the link as requested & seriously appreciate everyone's help & patience. I confirmed that the link is correct but it's not being called correctly.
    – user9722
    Jul 9, 2014 at 15:50

1 Answer 1


301 Redirect

Appears your image file has a 301 redirect. So the browser will load the HTTP version while the code says HTTPS.

curl -I https://www.shopcandelabra.com/skin/frontend/default/candelabra/images/virtualtour.jpg
HTTP/1.1 301 Moved Permanently
Date: Wed, 09 Jul 2014 16:12:53 GMT
Server: LiteSpeed
Connection: Keep-Alive
Keep-Alive: timeout=5, max=100
Location: http://shopcandelabra.com/skin/frontend/default/candelabra/images/virtualtour.jpg
Vary: User-Agent

You will want to inspect any rewrite rules that could be triggering this.

  • Well spotted! The same with bottom-artswinner.jpg. Interesting that a direct request for these images doesn't trigger the redirect - maybe the OP is checking the referer?!
    – MrWhite
    Jul 9, 2014 at 16:30
  • Fixed it thanks to you guys!! The re-direct was only working selectively?? Have you ever heard of such a thing??? Weird, but then again my knowledge is limited. I just changed the URL for those images in question or in this case from https://(www) to https://(non-www) to avoid the re-direct & it solved the issue. Now our PadLock Icon is showing on Secure Pages!! Perhaps I can return the favor one day! Take Care.
    – user9722
    Jul 9, 2014 at 18:34
  • You likely have a canonical URL rule somewhere that may be trapping all HTTP_HOST and rewriting it to http. If you have both http and https then you will want to add a SERVER_PORT rule into your rewrite to selectively redirect http and https. Jul 10, 2014 at 14:21

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