I'm running a forum that's open to the public, which has predominantly been civil and on-task for the last 3.5 years.
Recently, however, there's been an ongoing, unproductive dispute between a handful of users.
We currently don't have explicit community guidelines, but, in light of this dispute, I'm thinking we should adopt some sort of code of conduct.
How would you go about writing such a document? What points should I make sure to include?