A few weeks ago I renewed a domain that was coming up to expiration for 10 years with 123-reg for £114.00, it was paid for, we received the invoice stating it was paid - and the control panel expiration date has been updated to 2023.
Yesterday upon receiving an email warning that the domain was due to expire, I thought I better contact them and check that the email was sent in error. It turned out they had 'missed the domain for registration', it expires day after tomorrow and they say they don't know if it can be resolved in time.
This is quit unusual and obviously ridiculous service from them, and although if it does expire we'll probable be able to get it back, all our company emails use the domain so there will certainly be disruption to our business - plus the time I've spent trying to get this sorted already.
Could someone let me know what the best course of action we should take here, is it likely they'll renew it in time and what sort of compensation if any we should ask for?
For anyone interested, there's some confusion on their end - they have agreed they won't allow it to go down whilst they look into it. Would have been nice to provide that peace of mind originally, but hey ho.