I was just looking through Cloudflares plans and noticed that their Enterprises plan offers a SLA with 2500% uptime.
How is it therefore possible to offer anything above 100% uptime?
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1 Answer
As stated on the CloudFlare website:
2500% guarantee
This extended Service Level Agreement guarantees 100% uptime, and adds a multiplier to owed service credits resulting from any lapse: 5 times any downtime minutes and 5 times customers affected = 2500% guarantee
Seems fairly safe to say: Go marketing dept.! Make it sound nice.
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Well that makes sense, does sound a lot better than 100% uptime and we reimburse you 5-fold Mar 5, 2014 at 10:16