We have a product signup process that takes the user from our website to a signup form on a separate tld and then, following successful signup, they are directed to the payment and product selection stage which is on a subdomain of the starting domain.
website1.com -> signup.website2.com -> controlpanel.website1.com
We have installed the the new analytics.js tracking code on each of the sites and we are loading the auto linking module for multiple /cross domain tracking. We are getting real time data from users browsing controlpanel.website1.com so the tracking is definitely working.
To see drop off rates in our checkout process we have set up two goals to track different behaviour. Unfortunately absolutely no data is being collected in these goals. This is very odd as we have been testing the processes using dummy user accounts to simulate a signup in order to test the tracking so there should have been some data collected.
So here are my questions..
- When setting up a goal do we need to have every single step in order, or can we skip a step and still have the goal tracked?
- We have a feeling that each link in the process needs to be tracked individually. Is this correct?