A client of ours is trying to transfer a .co.uk domain name away from her current web company. They are trying to charge her upwards of £100 for the transfer.
I know that transfers of a .co.uk domain are free, so they have no costs to recover on their side by making the transfer. (or only £10.00+VAT for Nominet Transfers)
Is this justified? Are they allowed to charge?
She's satisfied all accounts on their end, so they're not witholding in lieu of payment for services.
FYI. In a whois lookup, my client's name is the under the registrant name heading, but with their company address under the registrant address section.