I've heard in many places that Godaddy is a horrible hosting provider, but rarely exact reasons on why. I've been with them for a 2+ years and am okay with their hosting. And I run roughly 7 low traffic sites over 3 domains. Currently right now I'm on their Shared Linux hosting with PHP and MySQL (one which is public facing, something that a host rarely offers).
But whats actually wrong with them? Do they really deserve all the negative comments?
Things they do good (mainly with Shared hosting as thats the only experience I have with them)
- Decent support - To my knowledge they still have support staff in the US and haven't outsourced, which is always good. Most of the staff actually know what their talking about, and you don't have to wait on the phone much. They've been useful many times
- Great PHP and MySQL hosting - Haven't found a problem yet with them
- Long list of language support - They claim to support many languages, which is gives tons of flexibility
- OS choice - Always good
Things I can think of that are bad.
- Terrible interface - Domain management takes place in 5 different interfaces. My paid account and hosting account are separate. Getting to hosting manager takes way to many clicks. Bad menu items. Slow file manager. Etc.
- Bad rails support - Currently on day 5 or 6 of trying to install a Rails app.
That's all that I can think of. Besides Rails support, I don't see anything that would make everyone hate GoDaddy. What is it that I'm missing? Or are most people that complain wrong?