Domain appears taken when searched from a different host, but whois says 'No match'

Question

I have recently registered a new .name domain. It is just myfirstname.name, something like nanda.name.

My debit card has been billed, but my domain control panel doesn't show any information regarding the new domain.

I have raised a ticket with their support and there is no response yet. It's been 3 days.

I checked some other registrars and almost all of them say that nanda.name is taken, but when I search whois either from my command line or the numerous whois web services, I get No match as answer each time.

What gives?

PS : I should add that this registrar's support is known to suck, which, by the time I found, is a bit late.

Answer 1

The official WHOIS server is whois.nic.name. Check your domain there. Other services might take some time until they're up to date (depending on their implementation).

Because you registered a second level name, you should pay attention that it is not listed as "shared" (otherwise only third level domain names could be registered).