Yesterday I found out that all the websites that are hosted on my webhosting site were hacked. I tried to change my password, and unbelievably, I COULD SEE my password there. This means my password is able to be decrypted.

I asked customer support, and they say, its normal, CPanel saves the password like that. Is it true? I mean, cpanel password able to be decrypted?

They blame me because my wordpress version is out of date. But 2 of my website are on different platforms. One made by CI and one by Wordpress, and all are hacked.

Is this hosting reliable?

  • I did some research, but I couldn't find if cPanel stores plain text passwords in recent versions. We're on 11.32 and it doesn't show you the password when you change it. I'd ask your host what version they are using and if they can upgrade to a more recent version. Jul 16, 2012 at 15:59

2 Answers 2


This is a question that only you can answer.

If your web-hosting provider and their choice of control panel is returning your password in plain text formatting, it would suggest that they don't take the security of their platform seriously.

Typically, a good hosting provider will provide security in depth. That is, multiple layers of security ranging from one-way hashed passwords at the storage level, all the way up to access controls and procedures for staff members on who and how passwords can be reset.

If your hosting provider is returning a plain-text password and failing at the first step of one-way hashing passwords, you need to weight up if your hosting provider is worth it or not and consider if they take the security of their platform seriously.


It's most likely a vulnerability in a plugin installed on one of your domains. Your theme could even be using a vulnerable version of timthumb.php. Most reputable hosts scan for vulnerable versions of this file and notify you of it being updated.

Hostmonster.com makes you set a very length and strict password with both upper case lower case and special characters. Clear text passwords shouldn't be stored anyplace it's bad security for your host to be allowing that.

That said it's most like your WordPress sites which were vulnerable and now affected. You should download the entire file system from one WordPress site, re-install WordPress with a fresh copy. Do the same with all the plugins then compare files. You may find some extra .php files on your backup which could be backdoors into your system.

There are a few entries which could have been added to your wp_options table. At the least some base64 code in your index files. After determining that your core WordPress files and plugins have been updated to the latest versions and that no other PHP files are on your site including checking hidden directories and files beginning with periods (.) and making sure no new entries in your db were made. Then change all your passwords MySQL, FTP, Control panel, email, WP Logins etc. Then scan your local PC for any malware.

Install WP File monitor, it'll notify you next time any files are changed.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.