3

Is there tool or widget that I can embed in my site that would allow visitors sending me a screenshot of the current page?

It would be helpful for reporting errors they encounter on the site.

5
+50

Jotform has a nice form service and recently added a form template called wishbox that is easily embeddable as a slid out tab on any page which can send a screenshot with comments. I have not used wishbox yet, but I do use Jotform and like their service. You can easily sign up for their free option and test it out within 5 minutes.

  • that's exactly what I had in mind - thanks a ton !!! – uwe Apr 23 '12 at 21:47
  • Hope it works out for you. – Drai Apr 24 '12 at 5:10
  • It does. SE doesn't let me award the bounty yet, but it's coming ;-) – uwe Apr 24 '12 at 14:40
2

This may not be a complete answer, but it is one that will work.

You could include a link to Awesome Screenshot so the user can install the screenshot plugin. The plugin is available for Chrome, Firefox and Safari. Fireshot is available for Internet Explorer.

Or better yet, you could write browser specific code so the user will be taken to the download/install page of the screenshot plugin you choose for each browser.

  • thanks. Is there a way to take a screen shot without having the user install a tool or plugin? – uwe Apr 20 '12 at 13:48
  • alt+ PrintScreen snaps the current Window – Dallas Apr 24 '12 at 3:39
2

There are analytics programs such as clicktale.com that record user sessions. It's intended as a means to uncover usability issues rather then help with trouble tickets, however, if you find users are getting stuck in the same place or experiencing the same problem you can add the tracking to that page and it should help you uncover what's going on.

1

I think Bugherd might be just what you need. I've used it on a few websites and works really well in bug reporting (specially if you've got a big audience). They've got 30 day trial which you might want to check.

If you're using WordPress, this plugin (WordPress website screenshot) might be useful also.

  • Usersnap is also worth a try. You will get accurate screenshots and annotations from your visitors. – Gregor Jun 19 '13 at 15:32
1

Windows 7 has a wonderful, built-in 'Snipping Tool'.

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