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One thing that's been on our list to do is getting together some T&C's, hosting documentation and just general web documents.

Are there any good sources for this? The one's I've found are a bit ropey at best.

If anyone has any idea's of any other documents that a web development/design company may need then that would be great.

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Generally it's best to hire a lawyer who specialises in online law and have them write a TOS or T&C for you.

In the UK the information commissioners office (I apologise for my government's aesthetic taste) offers advice and general help for privacy policies and some guidance about what you should and shouldn't do.

I would hope most countries offer a similar kind of service.

However a truly alarming number of my clients just copy a competitor's and change the names, I've found instances of this in the UK's Health Service and major multi-national organisations - it's dumb and often causes more problems down the road than you can imagine.

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    Agreed on all counts. To be honest, I've been guilty of this in the past as well. Sometimes you can't afford (or the client is too cheap) to hire a lawyer to draft a custom contract, but you should at the very least legally obtain a stock contract or template and have a lawyer go over it with you to make sure it fits with your business situation. ...oh and apology accepted; I recently used the USPTO trademark search engine, which is far worse. =P – Lèse majesté Feb 20 '12 at 16:51
  • @Lèsemajesté +1 – toomanyairmiles Feb 20 '12 at 16:55

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