We have a customer based in Kenya who owns a co.ke domain name. The registrar refuses to re-assign the nameservers to ours for some reason unknown, and indirectly insists that our customer hosts her webapplication on their servers.
Is there any action you can take to force them to either
(a) release the domainname
(b) assign the desired nameservers
(c) transfer the domain to another registrar, who is more compliant with our request
I'm greatful for any information you may have regarding this. Especially anything that holds legal meaning in case they really try to fight us in this. I'm not sure how things work in Kenya but it doesn't sound right that a registrar can hold claims on a domainname registered by request of another company.