I'm responsible for ICT at FOS Open Scouting, a belgian scouting organisation.
Our website was hacked a few years back and blocked by Facebook as a result. After we regained control over the site Facebook continued to block our domain and this is causing us a number of problems.
We have tried many times in the past year to contact Facebook using their 'I am blocked from adding content' form (https://www.facebook.com/help/contact.php?show_form=block_appeal) to no avail. We get the response "Thanks for contacting Facebook. You should receive an email response shortly.". The email has the following response: "Thanks for taking the time to submit this report. While we don't currently provide individual support for this issue, this information will help us identify bugs on our site."
Does anyone know how we should/could proceed?
EDIT: The problem has been resolved. For anyone who finds itself in the situation above: Send a letter to Facebook HQ (1601 Willow Road, Menlo Park, CA 94025 if you reside in the U.S. or Canada, or at Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland if you live outside the U.S. or Canada).