Typically, the orders I have received have been less than $1,000, comprising of less than 10 products. I had no problem editing those order (removing out of stock items, etc).

In the past month, I got one order for over $5,000 (35 products) and another for $4,000 (39 products). When I go to the backend to sales>orders and click the order number, it shows the order, when I click "edit", it asks me "Are you sure?" and when I click "ok" it gives me a blank page.


I am running Magento on shared hosting

  • Please check the error/exception logs and post the error/exception message(s). It's impossible to answer your question without any error information at hand.
    – Jürgen Thelen
    Sep 26, 2011 at 20:23
  • A typical cause of blank pages in PHP sites is memory running out. What is your site's memory limit? Sep 26, 2011 at 21:32
  • I get no error message. It just shows a blank page.
    – user965725
    Sep 26, 2011 at 21:32
  • Clockworkgeek - I am not quite sure if this is the right answer, but in the php.ini, it is set at 64M
    – user965725
    Sep 27, 2011 at 6:10
  • 64M is far too less for magento check the system requirement page
    – Anton S
    Sep 27, 2011 at 9:17

1 Answer 1


You are running out of server resources:

  • check your php configuration
  • enable php error display from index.php
  • see if your server meets Magento system requirements
  • this error is also logged to your server php error log
  • Thank you. I increased php memory_limit to 128 M, and it works for now. Thank you Anton and clockworkgeek
    – user965725
    Sep 27, 2011 at 22:57

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