I have a domain name with http://www.lcn.com and I have separate hosting that has cPanel. What settings do I need to change on my domain in LCN so I can send mail through my hosting?

I haven't changed any of the nameservers or dns settings except the mx record.

LCN: enter image description here

cPanel: enter image description here

This is what I get in the bounce back email:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 [email protected]
   SMTP error from remote mail server after RCPT TO:<[email protected]>:
   host mailforward.lcn.com []: 550 relay not permitted

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from host-78-145-3-9.as13285.net ([] helo=[])
    by clever2.codeworks.org.uk with esmtpsa (TLSv1:AES128-SHA:128)
    (Exim 4.69)
    (envelope-from <[email protected]>)
    id 1Qz2oo-0006EM-MK
    for [email protected]; Thu, 01 Sep 2011 09:40:15 +0100
From: Rob Jones <[email protected]>
Content-Type: multipart/alternative; boundary=Apple-Mail-148--595720916
Date: Thu, 1 Sep 2011 09:40:11 +0100
Message-Id: <[email protected]>
To: [email protected]
Mime-Version: 1.0 (Apple Message framework v1084)
X-Mailer: Apple Mail (2.1084)

Email routing settings: enter image description here

1 Answer 1


What you need to do is create an MX record to point at the mailserver on your hosting. This page from lcn tells you how to do that. You'll need to see the support information for your hosting to see what the mailserver on the hosting is called.

  • Thanks, can I just double check with you - I'll update my question with screenshots.
    – Rob
    Sep 1, 2011 at 8:39
  • I've just updated it with screenshots.
    – Rob
    Sep 1, 2011 at 8:45
  • It looks like your hosting isn't set up to receive email at neurosignsurgical.com. I'd contact your hosting support to ask how to receive email. Sep 1, 2011 at 9:06
  • We don't really have hosting support as the guy is no longer with us. I've added another screenshot, I think this may be the problem.
    – Rob
    Sep 1, 2011 at 10:35
  • Ok it was the last screenshot added that was the problem, I changed it to local and it now works. Thanks for the help.
    – Rob
    Sep 1, 2011 at 10:58

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