I get this error message:

Server error

The website encountered an error while retrieving http://mywebsite.com/. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this web page later.

Is it from my host provider internal server error, or my website sytax error? How do I investigate the problem?

  • Looks like a web browser error message - can you access the server hosting your site by IP address?
    – danlefree
    Jul 8, 2011 at 8:11
  • @danlefree I think my host service provider using a shared public IP. i get Website Not Located page when i try to access by IP address.
    – Achu
    Jul 8, 2011 at 8:32
  • If your server is down, it says unable to connect. So it must be a 500 Internal Server Error which is mostly because of bad htaccess.
    – Sam
    Aug 7, 2011 at 13:30

2 Answers 2


This is what you get when the server returns an HTTP code 500. Your browser sees that and displays a more friendly message. So it's an internal server error.

To investigate the problem you need to let us know a bit more information - has it ever worked? Did you change something recently? If nothing has changed and this has suddenly started happening then I'd contact your hosting company.

  • If nothing works, not even a plain HTML page then it's a problem at their end and I think you need to contact their support line. Jul 8, 2011 at 9:48

Do you have access to apache logs on that server? If you do check your error.log and you will have the answer ;) Usually it's in /var/log/apache2.

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