I would like to use the subdomain www.high-res.domain.com to be accessed by external customers with specific permissions to access the site (like FTP). We use Network Solutions to house domain.com. We recently added a new IP address to point to www.high-res.domain.com. I gave the IP address to the company that hosts our website. I pinged www.high-res.domain.com and it points to the correct IP address but still times out. It’s been a few weeks now and when you ping it, it still times out.

C:\>ping XXX.XXX.X.XXX

Pinging XXX.XXX.X.XXX with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for XXX.XXX.X.XXX:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss).

tracert times out as well. I even went to DNS tools and a few other sites for checking this and it shows the same thing.

I recently went into the DNSmgmt on our server (wink2k3sp1) and created an A record under the DomainDnsZones which translated to a CNAME when you look at it. Under the domain it has two entries, one to the subdomain and the other to the website host. Each has separate IP addresses. Is this correct?

  • Getting the DNS right won't help you if the actual server is not available on a particular IP address. Where is the server on this new IP address? Commented Jun 10, 2011 at 8:36
  • There is no server for this IP address, the website host told me to get an IP address so they could use it as a subdomain for the webpage they were creating for us. From what I was reading online when you do things like that you, put the additional IP at the domain registration (Network solutions). Was I still doing the wrong thing?
    – user8137
    Commented Jun 10, 2011 at 17:21
  • The website people have to configure the server to work at that IP address. It sounds like you've done all the right things, but you need them to do something at their end. Commented Jun 13, 2011 at 8:06
  • Paul, thank you for helping...I wish they'd hurry on their end.
    – user8137
    Commented Jun 13, 2011 at 16:42
  • You can't just pick an IP address and add it; you need to request an IP address be registered to you (and the machine then set up with that IP). If the high-res.domain content is located on the same physical machine as www.domain, you don't really need a new IP and just use virtual name-based hosting Commented Apr 14, 2014 at 14:29

1 Answer 1


Your web host will not be able to take control of any IP address that you chose. It is very unusual that you would specify the IP address and then have them try to host something there.

The usual way that it works is that your host chooses the IP address, tells you what that IP address is, then you put the IP address that they have given you into the DNS system.

It sounds to me like you have chosen an IP address that your host does not control. In that case, there is nothing that the host can do to make that IP address "live" for you. Rather you will need to ask them what IP address they can actually host your server on.

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