at 8/2023 I purchased a domain name
csariel.xyz at namecheap.com, for a year. After some time, I decided to "cut the middlemen" so I transferred the domain name to its original registrar
gen.xyz, which charges less money per year. However, when I look at my account at
gen.xyz, I see that the domain is "cancelled":
I definitely did not cancel it, and the expiration date should have been 8/2024.
Is it normal that a domain-name appears as "Cancelled" after a transfer? If so, what can I do to un-cancel it?
Things I tried:
- Clicked the "Manage" button: I did not find there any way to un-cancel.
- Opened support tickets: no one replied even after 3 days.
What other options do I have to make my domain-name work?
- In particular, if gen.xyz ignores my support tickets and does not let me use the domain I bought, is there any place I can complain to?