I've been with a hosting company for 10+ years. However, the last year has been poor service. So, I've decided to move on.
Back when I first created the website, I purchased the domain from a domain registrar. I still have it that way and I want to keep it that way.
I've researched several web hosting companies, then have finally chosen one. This weekend I have been trying to migrate to the new hosting company, which has been featured on top 10 lists for 2023. I have told them repeatedly that I own the domain name through a domain registrar. They have told me that I must unlock the domain name and whois privacy, then share the EPP code with them. I've shared the EPP code with them but won't unlock the domain name nor the whois privacy. I do not see why they think it should be necessary that I do this. It seems to me that they want to register the domain name and keep control of it. I renewed ownership of the domain a few weeks back and have no intention of giving it to anyone else. I've reached a stalemate with both the sales and tech people. They both insist that I must unlock the domain name and whois privacy.
I have tried to find proof that it is not necessary for a hosting company to register a domain, but haven't been successful. The best I've found is this link on Godaddy's website where in the "What do you need for hosting migration?" it says:
- A domain name from your previous host. If you want to move your domain name to another host, but don’t already own it, you’ll need to buy a domain from a domain registrar first.
(Like I've said, I already own the domain.) It doesn't outright say, "The second web hosting company does not need to register your domain", but it seems very like it implies that.
So, what I want to know is why would a new hosting company require me to unlock the domain name and whois privacy, to migrate my web site to their servers? I've asked this question of them, but they do not answer. I'm wondering if there's a language issue, as I don't think English is their first language.