Can't turn off two-factor authentication for my Heroku web hosting account, even by using the command line instructions

Question

I got a new phone and didn't save the recovery code. One day, when I tried to log in to the Heroku platform using my email and password, Heroku redirected to the https://verify.salesforce.com/v1/verify/ page and asked me to perform multi-factor authentication and enter verification code.

I can't. I found this documentation: Recovering from lock-out

What I have tried:

1. Contact the support [email protected] via email, ask them to disable my multi-factor authentication. I provided my login email and password to them. But they always reply to me like this:

   Sorry, the email address you are using has not been recognized as a Heroku account.

   Please log in and submit a ticket via help.heroku.com where we'll be happy to help. If you are unable to log in, please send an email from your registered Heroku account.

   If you do not have a Heroku account and need support, you can create an account in seconds. We apologize for any inconvenience!

   The Heroku Team https://heroku.com

2. The documentation said:

   If you have a valid CLI session on your computer, you can use the CLI to turn off two-factor authentication with the command heroku 2fa:disable. Here too, you will be asked for your password.

   So I tried to disable multi-factor authentication using heroku CLI.

   ☁  heroku 2fa:disable
   (node:42222) Warning: Setting the NODE_TLS_REJECT_UNAUTHORIZED   environment variable to '0' makes TLS connections and HTTPS requests insecure by disabling certificate verification.
   Disabling 2fa on [email protected]... ?
   Password: ************
   Disabling 2fa on [email protected]... done
   

   Looks like it worked. But when I tried to log in to the Heroku platform again, it still redirected me to the multi-factor authentication page - https://verify.salesforce.com/v1/verify/

Am I the only one with this problem?

Answer 1

Heroku does not recognize emails because I did not use the mailbox I used as my login account, that is, aliyun mailbox, but I used Gmail.

If your Heroku account is [email protected], you need to use Gmail logged in with the same email to contact the support.

After doing this, you will receive a reply from Heroku support.