I created a cPanel account through WHM, and I think I forgot to select the option "Use the nameservers specified at the Domain’s Registrar".

How can I change that option to start using remote nameservers now that I've created the cPanel account?

The problem is that a website for (say) mydomain.com in the account is sending messages to an email address [email protected] and it's going to the wrong place because it's looking at the wrong nameservers.

  • Why don't you change the name servers at the Domain registrar panel? I think the nameserver and the corresponding DNS Zone you mentioned there should take effect irrespective of what you have mentioned in WHM. Let me know if I am missing something.
    – Kannan
    Oct 1, 2020 at 6:50
  • If it is just for email, you go into cpanel > email > routing > remote mail server
    – Steve
    Oct 1, 2020 at 19:25
  • @Steve thanks. If you'd like to put that as an answer, I'll accept it. Kannan, the hosting account is sending email to the wrong MX server, as it's finding it's DNS settings locally rather than from the domain registrar. Oct 29, 2020 at 21:09

1 Answer 1


Since you are using a cpanel server, you can change email routing (where your server routes email) cpanel > email > routing > remote mail server

If MX is pointing to a remote server, one by-product of not doing this is that your server will attempt to deliver all emails generated on it, locally. i.e. any contact forms, other users sending emails likely won't have them delivered.

  • 1
    Thanks! It's worth mentioning that in my most recent occurrence of this issue, the server was actually configured correctly, but the setting wasn't being applied. Rebooting the server fixed the issue. There had been some software updates outstanding for a while, which may or may not have made a difference. Oct 30, 2020 at 9:30

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