I have just made a google analytics account. When I get on and go to the tracking code tab my website is stuck loading.

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I have tried the following:

  • Restarting my computer
  • Clearing my cache and cookies
  • trying both chrome and Firefox browsers
  • I removed my Kaspersky add-on from chrome
  • going through the website in incognito tab
  • logging out of all google accounts, then clearing cache, then logging back in.
  • I checked that I have JavaScript enabled on chrome
  • I tried using other sources of internet
  • I deleted the only property I have and then recreated it
  • I have waited 4 days
  • Is this working for you now? I just tested for my existing GA property and the tracking code page loads just fine. I also created a new test property and was able to get the tracking code snippet for it as well. Oct 20, 2020 at 11:02

1 Answer 1


It could be due to the antivirus software you have installed. To confirm whether that's the reason, disable the antivirus for a minute or so and run Google analytics. If the desired page loads up, white list the Google Analytics domain in the antivirus settings.

  • They said they disabled "Kaspersky" which sounds like their anti-virus. It could also be an ad-blocker getting in the way. Oct 20, 2020 at 11:04
  • Hello! Thank you both for your help! I both disabled my ad blocker and turned off Kaspersky entirely (previously I had only turned off the web add on for Kaspersky, not the program running. The page now loads just fine! I would upvote each of you if I had 15 reputation! I will do so when I get enough reputation! Thank you both! Oct 21, 2020 at 20:05
  • Thanks to Stephen Ostermiller and user 34380! I had to both turn off my ad blocker (I was using NoAds) and I had to add google analytics to whitepages for Kaspersky. It took me a little effort to figure out how to do that. Here is the link which helped me figure out how to add a website to white pages in Kaspersky: support.igive.com/kb/a202/how-to-white-list-on-kaspersky.aspx Thank you for the help! Oct 21, 2020 at 20:08
  • @DanielNimitz Thanks for the encouraging words. I too had faced the same problem. What I shared with you was my own personal experience. 🌝
    – user343802
    Oct 23, 2020 at 14:26

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