I have a domain called example.com which is registered with namecheap.

example.com is hosted on a VPS with the hosting company XYZ (make up company) with WHM and cPanel

Nameservers are being dealt on Cloudflare which is linked to my XYZ to protect my VPS's IP.

My email's (eg. support@example.com) are hosted on a different company called Tmail (make up company).

How can I forward all the abuse emails received directly to me and not to XYZ? I cannot host the website myself as I do not want to buy a server.

  • 1
    What do you mean exactly by "abuse emails"? Do you literally mean emails that are sent to abuse@example.com?
    – MrWhite
    May 24 '20 at 8:22
  • @MrWhite I am not sure because the XYZ sent me an email telling me someone reported my website. However the report is completely fake and XYZ has already shut down my website.
    – Paul Shan
    May 24 '20 at 10:27
  • How do you know they reported you via email vs through a contact form? Do you have a copy of the email? May 24 '20 at 10:58
  • @StephenOstermiller XYZ Emailed me that someone reported me. They had the reporters email, name and company. But the company hey claimed (its a huge company) to be didn't match their email domain. The email domain pointed to a godaddy landing page. It was clearly a fake report
    – Paul Shan
    May 24 '20 at 13:45

Assuming the domain's MX records are pointing to Tmail, that is where you need to set up either a forwarder to support@example.com or give abuse@example.com its own mailbox.

If you could create support@ then you should be able to create abuse@

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