My client's hosting provider's cPanel licence has either expired or number of users have exceeded limit. Now although my client has valid login credentials, he is unable to actually access the panel or files. The provider has probably disabled the ftp too, as the connection is not establishing.

The Hosting provider is not replying to any emails, calls, etc. presumably due to current Covid-19 situation.

Now all my client wants is to update or upload certain files just to keep on going or download the latest backup so that if this lack of response continues he can change his hosting provider.

  1. If the cPanel licence has expired, whether there is a way to login and access the files with valid credentials. If there is a fall back panel, etc?

  2. Is there a way to access or upload files via other means, if ftp is not connecting.

  3. Is there a way to download the backup files since they are probably not in public_html folder.

| improve this question | | | | |
  • What kind of site is it? Static HTML? WordPress? Something else? – Steve yesterday
  • @Steve it's a dynamic website built in php. But the issue was temporary due to COVID-19. Services have resumed now. – user2649343 yesterday
  • Then you should answer your own question or delete it. – Steve 18 hours ago

Well If he has the WHM credentials, he can use them to connect via SFTP using Filezilla or some other similar client then download the files manually from the serv

| improve this answer | | | | |
New contributor
Damien Jades is a new contributor to this site. Take care in asking for clarification, commenting, and answering. Check out our Code of Conduct.
  • Would a user of shared hosting have a WHM login? – Steve yesterday

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.